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دسته بندی:
مدیریت بحران - Crisis Management
سال انتشار:
2018
عنوان انگلیسی مقاله:
Retirement villages: Hospitals or hospitality operations e Management attributes and traits
ترجمه فارسی عنوان مقاله:
روستاهای بازنشستگی: بیمارستان ها و یا خدمات مهمان نوازی و صفات و ویژگی های مدیریت
منبع:
Sciencedirect - Elsevier - Journal of Hospitality and Tourism Management, 34 (2018) 75-81. doi:10.1016/j.jhtm.2017.12.003
نویسنده:
Erwin Losekoot*, Zaina Theresa
چکیده انگلیسی:
This paper considers the growth in large retirement villages which appear to have many of the same
facilities as upscale resorts, and asks what attributes and traits the managers of these facilities require in
order to be successful in their roles. After a literature review of what is known about characteristics of
hotel managers, the literature available on retirement homes, and the private member clubs sector, the
paper discusses the findings of five in-depth interviews with ‘village managers’, the most common title
for those in charge of these facilities. Managers were found to be well-qualified, often in hospitality
management. Most did not have a medical background and all stressed the customer-focused aspects of
their role, and in particular the importance of building long-term relationships with well-educated and
eloquent residents. Managers felt their hospitality background helped them but that their village
manager roles enabled them to build communities rather than constantly crisis managing as in hotels.
Several emphasised that to do well in the retirement village sector required life experience and that
while they acknowledged the need to develop future village managers, recent hospitality graduates may
struggle to gain respect from the residents. Recommendations for further large-scale quantitative studies
and comparisons with other regions are made. Studies into the experience of residents is also
recommended.
Keywords: Rest home ، Retirement village ، General manager ، Recruitment ، Hospitality management ، Hospital
قیمت: رایگان
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