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دسته بندی:
مدیریت دانش کامپیوتر - Knowledge Management
سال انتشار:
2015
عنوان انگلیسی مقاله:
Knowledge management capabilities and firm performance: A test of universalistic, contingency and complementarity perspectives
ترجمه فارسی عنوان مقاله:
قابلیت های مدیریت دانش و عملکرد شرکت: آزمون جهانشمول، دیدگاه های احتمالی و مکمل
منبع:
sciencedirect-Expert Systems with Applications 42 (2015) 1178–1188
نویسنده:
Jason F. Cohen ⇑ , Karen Olsen
چکیده انگلیسی:
Competing theoretical perspectives regarding the effects of knowledge management (KM) on perfor mance have underpinned past empirical studies. By explicitly surfacing and comparing three such per spectives, we contribute to the theoretical advancement of the KM field. We develop hypotheses consiste nt with the underlying logics of universalistic, complementarity and contingency theories and we empirically test these hypotheses to determine which is best supported. Data was collected from a sample of hospitality services firms operating in South Africa. Our results show that the universalistic persp ective is less preferred. We find support for the comp lementarity persp ective by revealing that cod ification and human capital KM capabilitie s interact to influence customer service outcomes. The contin gency perspective also received support as the links between KM capabilities and performa nce were found to be contingent on the business strategy of the firm. Our results suggest that future researchers should explicitly acknowledge the theoretical perspective from which they are observing the perfor mance impacts of KM and ensure that empirical tests are consistent with the logi c of the selected persp ective. Keywords: Knowledge management Human capital Firm performance Contingency Complementarity Universalistic
قیمت: رایگان
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