با سلام خدمت کاربران در صورتی که با خطای سیستم پرداخت بانکی مواجه شدید از طریق کارت به کارت (6037997535328901 بانک ملی ناصر خنجری ) مقاله خود را دریافت کنید (تا مشکل رفع گردد).
دسته بندی:
مدیریت توریسم - Tourism Management
سال انتشار:
2018
عنوان انگلیسی مقاله:
Is role stress always harmful? Differentiating role overload and role ambiguity in the challenge-hindrance stressors framework
ترجمه فارسی عنوان مقاله:
آیا اظطراب برای نقش همیشه مضر است؟ متمایزسازی اضافه بار نقش و ابهام در نقش در چارچوب تنش زاهای مانع از چالش
منبع:
Tourism Management Volume 68, October 2018, Pages 355-366
نویسنده:
Meizhen Lin, Qian Ling
چکیده انگلیسی:
This study differentiates the influences of role overload and role ambiguity on employee service quality from challenge-hindrance stressors, and explores the underlying mechanism regarding how and when such effects occur. Collecting data from 1645 employee-supervisor pairs in 49 tourism firms in China, hierarchical linear modeling results support the challenge-hindrance stressors theory by demonstrating that role overload has no effect and role ambiguity a negative effect on service quality. Analysis suggests that employee psychological empowerment fully mediates the negative effect of role ambiguity on service quality, though no similar mediating was found with role overload. Cross-level moderation analysis suggests that a supportive leadership climate triggers a positive effect of role overload on employee psychological empowerment, but does not buffer the negative effect of role ambiguity on the same.
keywords: Role overload |Role ambiguity |Challenge-hindrance stressors |Employee psychological empowerment |Organizational supportive leadership climate |Service quality |Hierarchical linear modeling
قیمت: رایگان
توضیحات اضافی: نظر
تعداد نظرات : 0