دانلود مقاله انگلیسی رایگان:اهمیت عوامل مرتبط با انسان در نوآوری و عملکرد خدمات - 2020
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  • The importance of human-related factors on service innovation and performance The importance of human-related factors on service innovation and performance
    The importance of human-related factors on service innovation and performance

    سال انتشار:

    2020


    عنوان انگلیسی مقاله:

    The importance of human-related factors on service innovation and performance


    ترجمه فارسی عنوان مقاله:

    اهمیت عوامل مرتبط با انسان در نوآوری و عملکرد خدمات


    منبع:

    Sciencedirect - Elsevier - International Journal of Hospitality Management, 85 (2020) 102431. doi:10.1016/j.ijhm.2019.102431


    نویسنده:

    Kayhan Tajeddinia,*, Emma Martina, Levent Altinayb


    چکیده انگلیسی:

    Firm size, collaboration, foreign ownership and the level of formal training for employees are just some of the key inputs considered to be important in the amount of Service innovation in Tourism firms. However work has called for a greater empirical understanding on service innovation in Tourism and deeper consideration of employment focused practices as front line employees are crucial to innovation. The relationship customers have with service providers is a key determinate of satisfaction and as such the aim of this research is to unpick further the human-related factors associated with this area of study. Data for this research paper were gathered from 201 tourism service firms located throughout Japan. Whilst the results indicate that committed front-line employees and leadership are found to be the primary antecedents of service innovation, knowledge management and instilling creativity through the firm are also key. Our results suggestion that organizations can leverage the benefits associated with human-related factors to enhance service innovation behaviours and increase business performance.
    Keywords: Employee commitment | Human-related factors | Service innovation | Tourism service firms


    سطح: متوسط
    تعداد صفحات فایل pdf انگلیسی: 14
    حجم فایل: 862 کیلوبایت

    قیمت: رایگان


    توضیحات اضافی:




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