عنوان انگلیسی مقاله:
Citizens continuous use of eGovernment services: The role of self-efficacy, outcome expectations and satisfaction
ترجمه فارسی عنوان مقاله:
استفاده مداوم شهروندان از خدمات دولت الکترونیک: نقش خودکارآمدی ، انتظارات نتیجه و رضایت
Sciencedirect - Elsevier - Government Information Quarterly, 37 (2020) 101485: doi:10:1016/j:giq:2020:101485
The continuous use of eGovernment services is a de facto for its prosperity and success. A generalised sense of citizens self-efficacy, expectations, and satisfaction offer opportunities for governments to further retain needed engagements. This study examines the factors influencing citizens continuance use of eGovernment services. Through the integration of Social Cognitive Theory, Expectation Confirmation Theory, DeLone and McLean IS success model, and E-S-QUAL, a survey of 471 citizens in the UK, engaging in online public services, found that prior experience, social influence, information quality, and service quality, personal outcome expectation, and satisfaction, are significant predictors of citizens intention to use eGovernment, when they are regulated, through citizens self-efficacy. The present study extends the roles of pre-adoption and post-adoption by offering a self-regulating process. Therefore, it demonstrates how critical it is for the governments leaders to understand the patterns of the long-term process for electronic systems continually.
Keywords: eGovernment | Service quality | Information quality | Continuance intention