عنوان انگلیسی مقاله:
Balanced Scorecard approach in deducing supply chain performance
ترجمه فارسی عنوان مقاله:
رویکرد کارت امتیازی متوازن در استنباط عملکرد زنجیره تأمین
Sciencedirect - Elsevier - Materials Today: Proceedings, Corrected proof: doi:10:1016/j:matpr:2021:05:541
Supply chain management showcases a major role in enhancing organizational efficiency and effective- ness. A proficient supply chain can lead to abridged costs, augmented market shares, improved transactions and sustainable customer relationships. Nevertheless, designing a supply chain alone may be inadequate in bettering the overall performance of an organization which can only be improved through evaluation. For deducing supply chain performance, the Balanced Scorecard (BSC) is an appropriate tool, apart from Supply Chain Operations Reference models (SCOR), Analytic Hierarchy Process (AHP), Data Envelopment Analysis (DEA) and Heuristic techniques based models. Modern firms face inabilities in measuring their real performance against the demanded performance. Real performance is often greater or lesser than the demanded performance which leads to uncertain and delicate supply chains. Accounting for this ambiguity and improving supply chain performance using Balanced Scorecard model is the emphasis of this research effort, by providing an approach to inspect value creation from four standpoints such as financial, customer, internal business process, learning and growth. In this paper, the drag factors which affects the above four standpoints have been explored and removed, to mend the supply chain for better profits.© 2021 Elsevier Ltd. All rights reserved. Selection and peer-review under responsibility of the International Conference on Sustainable materials, Manufacturing and Renewable Technologies 2021.
Keywords: Balanced Scorecard | Supply chain performance | Drag factors | Stand points | Organizational efficiency