دسته بندی:

مدیریت دانش - knowledge management

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سال انتشار:

2021

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عنوان انگلیسی مقاله:

Developing ambidexterity through quality management and their effects on performance

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ترجمه فارسی عنوان مقاله:

توسعه دوسوختگی از طریق مدیریت کیفیت و اثرات آن بر عملکرد

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منبع:

ScienceDirect- Elsevier- International Journal of Hospitality Management, 92 (2021) 102720: doi:10:1016/j:ijhm:2020:102720

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نویسنده:

Eva M. Pertusa-Ortega

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چکیده انگلیسی:

This study analyzes the influence of quality management practices on organizational ambidexterity and on performance, and the mediating role of ambidexterity in the relationship between quality management practices and performance in the hotel industry. The paper uses Partial Least Squares (PLS) analysis based on data from 365 Spanish hotels. The results show that quality management practices favor the development of organizational ambidexterity, that is, they help balance exploitation and exploration activities, and this contributes to improving hotel performance. Moreover, ambidexterity acts as a partial mediator between quality management practices and hotel performance. These findings imply that quality management practices can create an appropriate organizational context to simultaneously develop both service improvements (exploitative in- novations) and service innovations (explorative innovations). This paper contributes to theory by developing new knowledge regarding quality management as a facilitator of ambidexterity, and the mediating role of ambidexterity in the relationship between quality management and hotel performance.
keywords: مدیریت کیفیت | همبستگی سازمانی | کارایی | صنعت هتل | Quality management | Organizational ambidexterity | Performance | Hotel industry

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قیمت: رایگان

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توضیحات اضافی:

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