دسته بندی:

مدیریت دانش - knowledge management

---

سال انتشار:

2021

---

عنوان انگلیسی مقاله:

Customer knowledge sharing in cross-border mergers and acquisitions: The role of customer motivation and promise management

---

ترجمه فارسی عنوان مقاله:

اشتراک دانش مشتری در ادغام ها و اکتساب های فرامرزی: نقش انگیزه مشتری و مدیریت وعده

---

منبع:

ScienceDirect- Elsevier- Journal of International Management, 27 (2021) 100858: doi:10:1016/j:intman:2021:100858

---

نویسنده:

William Y. Degbey

---

چکیده انگلیسی:

Knowledge is a vital source of competitive advantage and renewal for contemporary organiza- tions. However, to date, few studies have scrutinized how mergers and acquisitions (M&As)— processes dependent on knowledge sharing—offer a valuable inter-organizational context through which to understand the attainment of customer knowledge sharing following M&As. Applying an integrated theoretical perspective from customer relationship management and M&A performance research, we study a Chinese–Finnish acquisition and customer firms of the acquired party across four advanced Western countries. We find that customer knowledge sharing is an active relationship management process that relies on the factors of customer dedication-based motivation vs. customer concerns about M&As to maintain relationships after acquisitions. In addition, and more importantly, we find that the promise management mechanisms—making promises, enabling promises, and keeping promises—of the M&A parties reinforce the motiva- tional factors to maintain customer knowledge sharing in cross-border M&As. We propose a conceptual framework of customer knowledge sharing in cross-border M&As.
keywords: مشتریان | به اشتراک گذاری دانش | ادغام | خرید | انگیزه مشتری | مدیریت وعده | فرامرزی | به اشتراک گذاری دانش مشتری | Customers | Knowledge sharing | Mergers | Acquisitions | Customer motivation | Promise management | Cross border | Customer knowledge sharing

---

---

قیمت: رایگان

---

توضیحات اضافی:

---

---

---