عنوان انگلیسی مقاله:
Globalization, quality and systems thinking: integrating global quality Management and a systems view
ترجمه فارسی عنوان مقاله:
جهانی شدن، کیفیت و سیستم های تفکر: ادغام مدیریت کیفیت جهانی و دید سیستمی
ScienceDirect- Elsevier- Heliyon, 7 (2017) e06161: doi:10:1016/j:heliyon:2021:e06161
A global approach towards quality management highlights the need for constructing a new body of knowledge
that views the field of global quality from a systems perspective.
The current article presents the results of an ongoing research based on quantitative and qualitative studies.
The qualitative study used Grounded Theory as its theoretical and methodological framework. The subjects of this
study were experts in systems thinking, including project managers and engineers who were interviewed in depth
about their work in global organizations in a business environment characterized by complex and dynamic
challenges. In addition, several qualitative and quantitative tools were applied in a field study of 18 multinational
In view of the requirement for developing new global quality management terminology, this article presents
several new key concepts in this field, which have resulted from the ongoing research, with emphasis on a
systems-oriented rationale and perspective.
As such, the article is an important stage in building this new body of knowledge, and towards the conceptualization
of key variables used in global quality management, from a systems approach that interacts with the
fields of international management and strategic management.
keywords: جهانی شدن | نظریه سیستم | سازمان های بین المللی | تفکر سیستمی | مدیریت کیفیت جهانی | سیستم کیفیت جهانی | Globalization | Systems theory | International organizations | Systems thinking | Global quality management | Global quality system