The relationships between information management, process management and operational performance: Internal and external contexts
روابط بین مدیریت اطلاعات، مدیریت فرآیند و عملکرد عملیاتی: زمینه های داخلی و خارجی-2018
The role of information in supporting processes in firms operations has become increasingly important. In todays competitive market, information management has become a “prerequisite” for process management. This study examines the role of information management as the driver of process management and its impact on operational performance. Specifically, we distinguish the contextual factors of the variables used in this study in terms of internal and external aspects that reflect intra-firm and inter-firm boundaries. Using a data set drawn from 202 manufacturing firms in Australia, we find that both internal information management and external information management have positive relationships with both internal process management and external process management. Internal process management has positive effects on both internal and external operational performance, but external process management only has a positive effect on external operational performance. Finally, both internal and external operational performance have positive effects on business performance. We conclude by discussing the implications and contributions of the findings.
keywords: Information |Process |Performance |Internal |External
Establishing relationship between TQM practices and employee performance: The mediating role of change readiness
برقراری رابطه بین روشهای مدیریت کل کیفیت و عملکرد کارکنان: نقش واسطه ای آمادگی برای تغییر-2018
The study aims to examine the relationship between Total Quality Management (TQM) practices and employee performance in dynamic technological sector. In addition, the mediating role of individual change readiness (ICR) between TQM practices and employee performance is also observed. The quantitative study has been carried out in software houses of Pakistan and data is analyzed through descriptive statistics, correlation analysis and Structural Equation Modeling. The results reveal that TQM practices and ICR provide significant support to measure employee performance. Furthermore, the results of this study also support the mediating role of ICR. Findings are important because employee change readiness brings a sound contribution to the level of organizational change. This study is a novel contribution of ICR mediation on the relationships between TQM practices and employee performance.
keywords: Individual change readiness |TQM practices |Employee performance |Software houses |Pakistan
A DEA-based approach for competitive environment analysis in global operations strategies
یک دیدگاه مبتنی بر DEA برای تحلیل محیط رقابتی در راهبردهای عملیات جهانی-2018
While competitive environment analysis is critical to a global retailing operations strategy, there exist research gaps from perspectives of operational performance, retailing industrial environment, and nondiscretionary factors. Therefore, our research objective is to propose a new approach to conduct competitive environment analysis for a global operations strategy in retailing, by examining relationships between discretionary inputs of the supply chain, nondiscretionary inputs of the environment, and performance of retailing. We develop a nondiscretionary data envelopment analysis model to assess performance in retailing and integrate it with econometric analysis. Using multisource data of 124 organizations in the global retailing industry, it is interesting to find: while nondiscretionary factors significantly influence the operational performance of global retailers, firms in an environment with a higher market concentration, larger consumer spending per capita, and smaller inhabitants’ population are more likely to achieve a higher operational efficiency in retailing. Another interesting finding with practical implication is: inputs relevant to outside environment (e.g., suppliers in upstream and outlets in downstream supply chain) can influence operational efficiency more than inputs in internal supply chain (e.g., warehouses).
keywords: Data envelopment analysis |Global operations strategy |Competitive environment analysis |Operational performance |Multi-method approach
Improving collection flows in a public postal network with contractors obligation considerations
بهبود جریان های مجموعه ای در یک شبکه پستی دولتی با ملاحظات الزام طرف قرارداد-2018
We examine a problem that arises in the postal industry of developing goods collection routes that are subjected to a bidding process where the price is positively correlated to routes operating complexities. The route complexity would delay the arrival of goods to distribution centers and prevent their deliveries to processing plants within the required time windows. We formulate the problem as a variant of the multiple depot vehicle routing problem with time windows. The ant colony optimization algorithm is discussed as a solution methodology and evaluated in a case study that involves a real-life problem faced by a public postal service organization.
keywords: Postal last mile collection problem |Multiple depot vehicle routing problem with time windows |Ant colony optimization |Metaheuristics
A case study extension methodology for performance measurement diagnosis in nonprofit organizations
یک روش مبسوط مطالعه موردی برای تشخیص های سنجش عملکرد در سازمان های غیر انتفاعی-2018
Nonprofit organizations (NPOs) differ from for-profit corporations when it comes to performance measurement. The purpose of this work is to describe a methodology composed of phases, processes, and activities that implements information extraction, organization and analysis as a tool to document case studies. The methodology considers three sources of information: semi-structured interviews, direct observations and documents, and uses qualitative and quantitative techniques to analyze and organize the results. This paper also presents a case study research protocol for gathering information that, together with the methodology, compose the tools for the information retrieval of performance measurement (PM) system characteristics in NPOs. An application case was conducted in a Brazilian foundation that offers services related to pension, retirement, and healthcare plans. The results provide an illustration of the current use of performance measures in NPOs and contribute to better understanding the characteristics of PM systems in this context.
keywords: Nonprofit organization |Performance measurement |Case study |Protocol |Method |Extract information technique
Governance decisions in the supply chain and quality performance: The synergistic effect of geographical indications and ownership structure
تصمیمات نظارتی در زنجیره تامین و عملکرد کیفی: تاثیر هم افزای شاخص های جغرافیایی و ساختار مالکیت-2018
Although the supply chain (SC) management literature has extensively analyzed how features of SC relationships affect quality performance, it barely considers the role played by SC governance in managing and promoting quality performance. This study examines how quality performance is affected by two SC governance decisions in agri-food chains: (i) the adoption of a geographical indication (GI), and (ii) the creation of co-operative (co-op) ownership structures. Focusing on the wine industry, the study first examines how GIs encourage quality by improving vertical adaptation and leveraging resources (e.g., knowledge) of all SC members. Second, it analyzes how co-ops collective action and horizon investment problems may hinder the delivery of high-quality products. The paper also examines how the effectiveness of GIs in promoting quality is contingent on the ownership structure of agri-food chains. Data from 327 wine producers and quality scores for 1951 bottled wines are used to test the hypotheses. The results reveal that on average, the quality of wineries is positively associated with the adoption of the most stringent GIs. Second, although co-ops are negatively correlated with final quality compared to investor-owned firms (IOFs), this disadvantage is moderated when co-ops are certified under the most stringent GIs. However, these GIs are not related to wine quality within IOFs, suggesting that quality certifications are more effective when used within suitable governance structures.
keywords: Supply chain |Governance |Quality performance |Cooperatives |Geographical indications |Agri-food industry
In search for managerial skills beyond common performance measures
در جستجوی مهارتهای مدیریتی فراتر از سنجه های معمول عملکرد-2018
One caveat of current literature on the value of active management is the lack of treatment for the performance measures that can be gamed. We propose to use the performance measure that can’t be manipulated with respect to the underlying distribution, time variation, nor estimation error, (the manipulation-proof performance measure (MPPM, Goetzmann et al. (2007)), to rank all active U.S. domestic equity mutual funds from 1980 to 2013 on a quarterly basis to analyze managerial skills. We find fund managers in the higher ranked persistently outperform lower ranked managers by posting higher gross and net fund returns, higher holding-based returns, and generating positive return gap. Analyzing the holdings of the portfolios indicates higher ranked managers hold stocks with higher information asymmetry, especially the growth companies that are younger, smaller, and with lower liquidity. Our results show that the spread on gross and net fund returns between highest ranked and the lowest ranked fund managers is between 49 and 52 basis points per month. The holding returns are statistically significant for up to six months indicating the stock picking skills exist for those higher ranked managers. Even though MPPM identifies managerial skills, the positive alphas may not be warranted due to their operating expenses.
keywords: Manipulation-proof performance measure (MPPM)| Stock picking| Managerial skills
Performance effects of complementarity between environmental management systems and environmental technologies
تاثیرات عملکردی مکمل بودن بین سیستمهای مدیریت محیطی و فناوری های محیطی-2018
This paper analyzes whether the performance effects of environmental management systems (EMS) and environmental technologies (ET) can be enhanced by the complementarity between them. Our complementarity hypotheses are theoretically grounded in the strategic fit and asset complementarity approaches of the resource-based view of the firm. We examine two distinct types of ET: externality-reducing technologies (ERT) that focus on reducing emission and pollution, and efficiency-increasing technologies (EIT) that emphasize reduction of material and energy consumption. Results based on a sample of 36,645 firms from eight countries show that three-way complementarities exist, in that firms that adopted EMS and the two types of ET achieved higher turnover growth compared to those firms that adopted either EMS, ERT or EIT singularly, or none of them.
keywords: Environmental management systems |Environmental technologies |Complementarity analysis |Firm performance
Evolution of the impact of e-business technology on operational competence and firm profitability: A panel data investigation
تکامل تاثیر فناوری تجارت الکترونیک روی رقابت عملیاتی و سودآوری شرکت: یک بررسی داده ای-2018
This study examines the evolution of the impact of e-business technology on operational competence and profitability using a panel dataset of 154 Spanish firms. We find that (1) e-business technology has a positive effect on operational competence that decreases over time and (2) the firm’s proficiency in exploiting a portfolio of operational capabilities has a positive impact on profitability that becomes more substantial over time. The findings provide some insights on how the initial and subsequent IT investments affect operational competence and profitability over time. This study methodologically illustrates how to perform a partial least squares estimation using panel data.
keywords: E-business technology capability| Operational capabilities| Firm profitability| Business value of IT| Partial least squares path modeling| Panel data
Understanding the role of competition in video gameplay satisfaction
درک نقش رقابت در رضایت از بازی های ویدیویی-2018
One of the key elements in many video games is competition. Based on Self-Determination and Flow theories, this paper explores the process through which competition makes a video game satisfying. A structural model that examines the impacts of Situational Competitiveness (manipulated via modes of competition) and Dispositional Competitiveness (as a personality trait) on gameplay experience is proposed and validated. The results show that the perception of video game competitiveness has a strong effect on Flow experience and Satisfaction. While an individual’s personality impacts the perception of a game’s competitiveness, this perception can also be influenced by the mode of competition.
keywords:: Self-determination| theory| Theory of flow| Educational video games| Competition| Satisfaction| Game-based learning