دانلود و نمایش مقالات مرتبط با Business process management::صفحه 1
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نتیجه جستجو - Business process management

تعداد مقالات یافته شده: 27
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1 Customer-centric prioritization of process improvement projects
اولویت بندی مشتری محور پروژه های بهبود فرآیند-2020
Today, customers can conveniently compare products and decide how to interact with companies. With customer centricity becoming an important success factor, companies must drive customer satisfaction not only through excellent products but also through customer-centric processes. As many companies face an abundance of action possibilities, fast-changing customer needs, and scarce resources, guidance regarding the customercentric prioritization of process improvement projects is in high need. As existing approaches predominantly focus on process efficiency, we propose a decision model that accounts for the effects of process improvement on customer centricity in line with justificatory knowledge on value-based process decision-making, project portfolio selection, and the measurement of customer satisfaction. When building the decision model, we adopted the design science paradigm and used multi-criteria decision analysis as well as normative analytical modeling as research methods. We evaluated the model by discussing it with practitioners, by building a software prototype, and by applying it at a German insurance company. Overall, our research extends the prescriptive knowledge on process prioritization and customer process management.
Keywords: Business process management | Business process improvement | Process decision-making | Customer centricity | Project portfolio selection | Kano model
مقاله انگلیسی
2 Firm-level capabilities towards big data value creation
قابلیت های سطح شرکت برای ایجاد ارزش کلان داده-2020
Big data has played an increasingly important role in using data to improve business value. In response to several big data challenges, the purpose of this study is to identify firm-level capabilities required to create value from big data. The adjacent theories of business process management and IT business value underpinned the study, together with an in-depth case study that led to the identification of twenty-four types of capabilities related to IT, process, performance, human, strategic, and organizational practices. The findings confirmed the application of practices and capabilities of adjacent theories, as well as certain practices and attributes that were both changed and reinforced at the intersection of big data. As an outstanding additional support to the extant big data studies, this work empirically confirms and portrays hitherto unexplored capabilities of big data and set their roles, thus providing a holistic overview of firm-level capabilities that are required for big data value creation.
Keywords: Big data | Supply chain management | Operations management | Value creation | Business analytics | Capabilities
مقاله انگلیسی
3 Performance evaluation of web service response time probability distribution models for business process cycle time simulation
ارزیابی عملکرد مدلهای توزیع احتمال پاسخ زمان سرویس وب برای شبیه سازی چرخه فرآیند کسب و کار-2020
Context: The adoption of Business Process Management (BPM) is enabling companies to improve the pace of building new capabilities, enhancing existing ones, and measuring process performance to identify bottlenecks. It is essential to compute the cycle time of the process to assess the performance of a business process. The cycle time typically forms part of service level agreements (SLAs) and is a crucial contributor to the overall user experience and productivity. The simulation technique is versatile and has broad applicability for determining realistic cycle time using historical data of web service response time. BPM tools offer inadequate support for modeling input data used in simulation in the form of descriptive statistics or standard probability distributions like normal, lognormal, which results in inaccurate simulation results. Objective: We evaluate the effectiveness of different parametric and non-parametric probability distributions for modeling data of web service response time. We further assess how the choice of probability distribution impacts the accuracy of the simulated cycle time of a business process. The work is the first of such a study using real-world data for encouraging Business Process Simulation Specification (BPSim) standard setters and BPM tools to enhance their support for such distributions in their simulation engine. Method: We consider several parametric and non-parametric distributions and explore how well these distributions fit web service response time from extensive public and a real-world dataset. The cycle time of the business process of a real-world system is simulated using the identified distributions to model the underlying web service data. Results: Our results show that kernel distribution is the most suitable choice, followed by Burr. Kernel outperforms Burr by 86.63% for the public and 84.21% for the real-world dataset. The choice of distribution affects the percentile ranks like 90 and above than the median. The use of single-point values underestimates cycle time values at higher percentiles. Conclusion: Based on our empirical results, we recommend the addition of kernel and Burr to the current list of distributions supported by BPSim and BPM tools.
Keywords: Simulation input modeling | Parametric distributions | Non-parametric distributions | Performance evaluation | Web service response time | Cycle time
مقاله انگلیسی
4 BPRIM: An integrated framework for business process management and risk management
BPRIM: چارچوبی یکپارچه برای مدیریت فرآیند تجارت و مدیریت ریسک-2020
Enterprise engineering deals with the design of processes which aim to improve the structure and efficiency of business organizations. It develops approaches based on modeling techniques, particularly on business process modeling, to ensure the quality and the global consistency of enterprise strategies and expectations. Nowadays, risk consideration in enterprise engineering is a growing concern since the business environment is becoming more and more competitive, complex, and unpredictable. To face this concern, a paradigm named risk-aware business process management (R-BPM) has recently emerged. It seeks to integrate the two traditionally isolated fields of risk management and business process management. Despite the significant benefits that can arise from the use of R-BPM, it suffers from a lack of solid scientific foundations and dedicated tooling. This present research work contributes to bridging that gap in a twofold way: (i) by establishing the BPRIM Business Process-Risk Integrated Method framework, and (ii) by designing a dedicated tool, named adoBPRIM which supports the efficient application of the BPRIM framework. This paper first comprehensively presents the foundation of BPRIM which is based on three main components and, secondly, its dedicated tool adoBPRIM which was designed using the ADOxx meta-modeling platform. An evaluation with a real case study in the health care domain shows the relevance of the methodological framework.© 2020 Elsevier B.V. All rights reserved.
Keywords: Business process management | Enterprise risk management | Risk-aware business process management | Model-driven engineering | Meta-modeling | Medication-use process
مقاله انگلیسی
5 Using business process models for the specification of manufacturing operations
استفاده از مدل های فرآیند کسب و کار برای مشخصات عملیات تولید-2020
Business process management (BPM) is often employed as a driver of integration, by articulating business processes that cross the boundaries of individual business functions. Business process modelling as part of BPM has shown its potential in administrative environments, such as banking and insurance organizations. However, business process modelling remains unproven for all the processes encountered in manufacturing enterprises, including the physical operations processes that transform input materials into the required product. These processes have physical characteristics that make them essentially different from administrative processes with a highly digital nature, like limited physical buffers for intermediate products and transportation times between activities. In this paper, we present an approach to use business process models for the specification of these physical operations processes. Our approach is based on a catalogue of common process fragments that are adapted to the physical nature of manufacturing. These process fragments serve as reusable building blocks for the specification of manufacturing processes. We use the industry standard Business Process Model and Notation (BPMN) to represent both fragments and processes. We demonstrate the use of our catalogue of fragments by modelling and enacting the real-world processes of ten manufacturing organizations. The results show strong support for the use of business process models for both representation and enactment of manufacturing processes. This work closes part of the gap between the support for administrative processes and physical industrial processes, thus contributing to the advent of the smart manufacturing concept in the context of Industry 4.0.
Keywords: Manufacturing operations | Business process modelling | Cross-functional process management
مقاله انگلیسی
6 Runtime verification for business processes utilizing the Bitcoin blockchain
تأیید زمان اجرا برای فرآیندهای تجاری با استفاده از بلاکچین بیت کوین-2020
The usage of process choreographies and decentralized Business Process Management Systems has been named as an alternative to centralized business process orchestration. In choreographies, control over a process instance is shared between independent parties, and no party has full control or knowledge during process runtime. Nevertheless, it is necessary to monitor and verify process instances during runtime for purposes of documentation, accounting, or compensation.To achieve business process runtime verification, this work explores the suitability of the Bitcoin blockchain to create a novel solution for choreographies. The resulting approach is realized in a fully- functional software prototype. This software solution is evaluated in a qualitative comparison. Findings show that our blockchain-based approach enables a seamless execution monitoring and verification of choreographies, while at the same time preserving anonymity and independence of the process participants. Furthermore, the prototype is evaluated in a performance analysis.© 2017 Elsevier B.V. All rights reserved.
Keywords: Choreographies | Blockchain | Business process management | Runtime verification
مقاله انگلیسی
7 Understanding complex process models by abstracting infrequent behavior
درک مدلهای پیچیده فرآیند با انتزاع رفتارهای غیرمعمول-2020
Process mining has become very popular in the last years as a way to analyze the behavior of an organization by offering techniques to discover, monitor and enhance real processes. A key point in process mining is to discover understandable process models. To achieve this goal in complex processes, several simplification techniques have been proposed, from the structural simplification of the model to the simplification of the log to discover simpler process models. However, obtaining a comprehensible model explaining the behavior of unstructured large processes (for instance containing hundreds of activities) is still an open challenge. In this paper, we introduce UBeA, a novel technique to abstract non-core behavior from a process model. We also present IBeA, a specific implementation of this proposal to simplify process models by abstracting infrequent behavior, using a frequent behavior extraction algorithm to detect the core behavior. IBeA has been validated with more than 10 complex real processes, most of them from the Business Process Intelligence Challenge (BPIC), showing that it simplifies the process obtaining a better process model than other simplification techniques.© 2020 Elsevier B.V. All rights reserved.
Keywords: Event abstraction | Model simplification | Log simplification | Process mining | Business process management
مقاله انگلیسی
8 Customer-centric prioritization of process improvement projects
اولویت بندی مشتری محوری پروژه های بهبود فرآیند-2020
Today, customers can conveniently compare products and decide how to interact with companies. With cus- tomer centricity becoming an important success factor, companies must drive customer satisfaction not only through excellent products but also through customer-centric processes. As many companies face an abundance of action possibilities, fast-changing customer needs, and scarce resources, guidance regarding the customer- centric prioritization of process improvement projects is in high need. As existing approaches predominantly focus on process efficiency, we propose a decision model that accounts for the effects of process improvement on customer centricity in line with justificatory knowledge on value-based process decision-making, project port- folio selection, and the measurement of customer satisfaction. When building the decision model, we adopted the design science paradigm and used multi-criteria decision analysis as well as normative analytical modeling as research methods. We evaluated the model by discussing it with practitioners, by building a software prototype, and by applying it at a German insurance company. Overall, our research extends the prescriptive knowledge on process prioritization and customer process management.
Keywords: Business process management | Business process improvement | Process decision-making | Customer centricity | Project portfolio selection | Kano model
مقاله انگلیسی
9 Runtime verification for business processes utilizing the Bitcoin blockchain
تأیید زمان اجرا برای فرآیندهای تجاری با استفاده از بلاکچین بیت کوین-2019
The usage of process choreographies and decentralized Business Process Management Systems has been named as an alternative to centralized business process orchestration. In choreographies, control over a process instance is shared between independent parties, and no party has full control or knowledge during process runtime. Nevertheless, it is necessary to monitor and verify process instances during runtime for purposes of documentation, accounting, or compensation. To achieve business process runtime verification, this work explores the suitability of the Bitcoin blockchain to create a novel solution for choreographies. The resulting approach is realized in a fullyfunctional software prototype. This software solution is evaluated in a qualitative comparison. Findings show that our blockchain-based approach enables a seamless execution monitoring and verification of choreographies, while at the same time preserving anonymity and independence of the process participants. Furthermore, the prototype is evaluated in a performance analysis
Keywords: Choreographies | Blockchain | Business process management | Runtime verification
مقاله انگلیسی
10 Met4ITIL: مدیریت فرآیند و روش مبتنی بر شبیه‌سازی برای پیاده‌سازی ITIL
سال انتشار: 2018 - تعداد صفحات فایل pdf انگلیسی: 43 - تعداد صفحات فایل doc فارسی: 60
یک نیاز کلیدی برای ارائه‌دهندگان خدمات، تعریف، مدیریت و ارائه خدمات فناوری اطلاعات (IT) است تا به طور مؤثر از اهداف تجاری و نیازهای مشتری پشتیبانی کنند. چندین مدل مرجع فرایند برای مدیریت خدمات فناوری اطلاعات (ITSM) ظهور کرده‌اند که کتابخانه زیربنایی فناوری اطلاعات (ITIL) مدل مرجع پذیرفته‌شده به‌عنوان استاندارد واقعی برای ITSM است. این مقاله روش جدیدی برای اجرای ITIL معرفی می‌کند که بر اساس چرخه عمر مدیریت فرآیند کسب‌وکار و مدل کردن شبیه‌سازی است. کاربرد این روش برای اجرای فرایند مدیریت حادثه در یک شرکت اسپانیایی نیز ارائه شده است. این روش توسط کارشناسان ITIL موردبررسی قرار گرفته و از دیدگاه ذینفعان فرایند با استفاده از یک پرسشنامه ارزیابی شده است. پاسخ‌های داده شده به پرسشنامه نشان‌دهنده سودمندی روش برای رسیدگی به عوامل کلیدی موفقیت و حمایت از استفاده از شیوه‌های مناسب مدیریت فرآیند است.
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