دانلود و نمایش مقالات مرتبط با Hospitality industry::صفحه 1
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نتیجه جستجو - Hospitality industry

تعداد مقالات یافته شده: 33
ردیف عنوان نوع
1 Influence of institutional economics on firm birth and death: A comparative analysis of hospitality and other industries
تأثیر اقتصاد نهادی بر تولد و مرگ محکم: یک تحلیل مقایسه ای از مهمان نوازی و سایر صنایع-2020
This paper investigates how public policies, such as taxes and regulations influence firm formation (birth) and closure (death) in the hospitality and other industries in the United States (US), using an institutional economics approach and the dimensions of the Economic Freedom of North America (EFNA) index. The literature has been scant when it comes to examining the effects of policies of formal institutions on firms’ birth and death in the hospitality industry, and whether these effects in hospitality differ from those of other sectors. The study uses panel data from government sources and the EFNA dimensions and applies cross-sectional dependence and unit root tests, followed by a panel generalized least square approach for the analysis. Our findings show that components of economic freedom have varying effects on firms’ birth and death. The study provides practical contributions for policymakers and managers by improving the understanding of firm births and deaths in the US.
Keywords: Entrepreneurship | Hospitality industry | Economic | freedom | Institutional economics | Firm birth and death | Public policies
مقاله انگلیسی
2 Self-found, spellbound: The sense of own discovery shapes customer bonds with service venues
خود شناسی، افسون: حس کشف خود با سالن خدمات-2020
Conventional wisdom as well as marketing practice suggest that companies benefit from helping customers find them. Yet, sometimes customers find service venues on their own. We suggest that a sense of own discovery can benefit businesses because customers tend to bond more with what they have discovered for themselves. Situated in the hospitality industry, a field study with customers of a café, a survey with a representative sample of café-goers, an online experiment with a discovery of a bar, and a lab experiment with a discovery of a restaurant confirmed that a sense of own discovery strengthens customer bonds (self-connection, emotional attachment, psychological ownership) with service venues, and in turn predicts actual behavior and behavioral intentions that benefit the venue (i.e., actual consumption, patronage intentions). These findings advance insights into customer relationships and highlight the importance of boosting perceptions of own discovery as a way to build stronger customer bonds.
Keywords: Discovery | Customer bonds | Self-referencing | Relationship marketing | Service management
مقاله انگلیسی
3 Well on the way: An exploratory study on occupational health in hospitality
خوب در راه: یک مطالعه اکتشافی در مورد بهداشت حرفه ای در مهمان نوازی-2020
This study conducted a comprehensive review of work conditions and health risks/problems for various hos- pitality workers and summarized the various health and wellness promotion programs available in the work- place with the aim of identifying the key elements of successful employee wellness programs. In this review, physical health problems, such as musculoskeletal disorders, lung diseases, and dermatologic diseases, as well as mental health problems that are common among hospitality employees were discussed. In addition, different types of wellness programs that may help employees to overcome these health problems were included. In the next stage, interviews with hotel staff holding multiple positions were conducted to identify the most significant health challenges and assess their preference for various types of wellness initiatives. Using MAXQDA Pro, health-related categories and themes were extracted from the interviews. Participants believed that the lack of time, physical challenges and stress are the top three wellness challenges in the hospitality industry. In order to tackle the challenges, they stated that hospitality businesses should provide various wellness initiatives including healthy eating and weight management, smoking cessation, stress management, exercise programs, and fitbits or other wellness tracker devices.“Healthy people make healthy companies…… healthy companies are more likely, more often, and over a longer period of time, to make healthy profits and to have healthy returns on their investments.”―Rosen (1986)
Keywords: Wellness | Employee wellness programs | Health barriers | Hospitality workplace
مقاله انگلیسی
4 The blockchain technology and the scope of its application in hospitality operations
فناوری بلاکچین و دامنه کاربرد آن در عملیات مهمان نوازی-2020
The recently emerged concept of the blockchain technology (BCT) can disrupt the traditional realm of tourism and hospitality operations. While some research has looked into the implications of BCT for tourism management and marketing, no studies have explicitly considered the scope of its application in the context of hospitality operations management. This is arguably a major omission as available evidence points at the foremost potential of BCT to affect the nature of hospitality business. This study partially plugs this knowledge gap and, byreviewing examples of existing applications of BCT in various economic sectors and across different consumption markets, evaluates its potential for future integration into hospitality operations management. The framework of prospective use of BCT in the hospitality industry alongside the related organisational, institutional and technological challenges that need to be overcome for its wider industrial adoption are outlined.
Keywords: Digital technology | Disruptive innovation | Blockchain | Operations management | Supply chain management
مقاله انگلیسی
5 How do hotels adapt their pricing strategies to macroeconomic factors?
چگونه هتل ها استراتژی های قیمت گذاری خود را با عوامل اقتصاد کلان تطبیق می دهند؟-2020
The hospitality industry is naturally highly sensitive to subtle changes in the external environment, and its performance is affected by various external factors. Therefore, hoteliers should carefully monitor the various macroeconomic indicators affecting the market, when making important strategic management decisions. In particular, hotels’ pricing decisions are important because they play a crucial role in the determination of hotel revenue and in the process of profit maximization. In this paper we classify hotels by business model (i.e., chain management, franchise and independent) and analyze how these different types of hotels in Switzerland adapt their pricing strategies to macroeconomic factors (i.e., exchange rate, room supply and market demand). We find that hotels adopting different business models react differently to the same macro shock. Implications of our findings and future research directions are discussed.
Keywords: Room supply | Pricing strategy | Exchange rate | Macro-economic factor | Market demand
مقاله انگلیسی
6 Sustainability led innovations in the hospitality industry: A case study of the adoption of the Green Key Scheme standards in the Netherlands
پایداری منجر به نوآوری در صنعت مهمان نوازی شد: مطالعه موردی تصویب استانداردهای طرح کلید سبز در هلند-2020
The adoption of sustainability standards within organizations represents one of the most significant challenges that firms face. This qualitative based study draws on the core-periphery thesis of organi- zational change and the resource-based view of the firm to explore the three adoption architectures firms can use to integrate green certification scheme standards into their business operations. As a result, we examined the nature of the linkages between the different adoption mechanisms, and how such linkages might influence a firm’s sustainability performance. The study demonstrates that organizational attributes, previous experience with a sustainability agenda and the degree of fit between the externally generated sustainability standard and the prevailing business practices can affect the abilities of firms to integrate sustainability standards into their organization structures and thus their sustainability per- formance. Hence, this paper opens new avenues for sustainability certification researchers to look at the various configurations of standards adoption architectures, and also for practitioners to broadly embrace both institutional and organizational exigencies relevant to the internalization of certification standards.© 2020 Elsevier Ltd. All rights reserved.
Keywords: Green certification | Hospitality | Organizational change | Sustainability | The Netherlands | Tourism
مقاله انگلیسی
7 Using big data from Customer Relationship Management information systems to determine the client profile in the hotel sector
استفاده از داده های بزرگ حاصل از سیستمهای اطلاعاتی مدیریت رابطه با مشتری برای تعیین ویژگی مشتری در بخش هتل-2018
Client knowledge remains a key strategic point in hospitality management. However, the role that can be played by large amounts of available information in the Customer Relationship Management (CRM) systems, when addressed by using emerging Big Data techniques for efficient client profiling, is still in its early stages. In this work, we addressed the client profile of the data in a CRM system of an international hotel chain, by using Big Data technology and Bootstrap resampling techniques for Proportion Tests. Strong consistency was found on the most representative feature of repeaters being traveling without children. Profiles were more similar for British and German clients, and their main differences with Spanish clients were in the stay duration and in age. For a vacation chain, these results suggest further analysis on the target orientation towards new market segments. Big Data technologies can be extremely useful for analyzing indoor data available in CRM information systems from hospitality industry.
keywords: Big data |Hospitality industry |Customer relationship management |Client profile |Bootstrap resampling |Hotel chains
مقاله انگلیسی
8 Innovation and 19th century hotel industry evolution
نوآوری و تکامل صنعت هتل در قرن نوزدهم-2018
This article adopts a novel methodology to explore the transformation of the nineteenth century English lodging industry from an inn-keeping model in the late 1700s to a professional hotel management model in the early 1900s. The multi-level perspective methodology employed in this research is a mid-range theory, which uses elements of technological transitions and the concept of niche innovation cumulation to explain the evolution of the hospitality industry from the mid 1760s to 1914. At the beginning of the nineteenth century English inns provided a rudimentary experience. By the end of the century, the English hotel industry had adopted domestic and international innovations, to improve service quality and comfort.
keywords: Hotel industry history |Niche cumulation |Technological transition |Tourism methodology’Tourism history
مقاله انگلیسی
9 PRAXIS: The determining element of innovation behavior in the hospitality industry
کنش: مولفه تعیین کننده رفتار نوآورانه در صنعت مهمانداری-2018
Innovation has emerged as an essential component of organizational success in the 21st century. Nonetheless, empirical research around innovation in the hospitality industry remains limited; especially in relation to small island tourist destinations like Cyprus. Responding to this emerging need, the study investigates the role of human capital – managerial employees (n = 425) – as it relates to innovation initiatives in the hospitality workplace. Three hypotheses are postulated and analyzed using Structural Equation Modeling, a multivariate statistical analysis technique, to broaden conceptual horizons regarding the relationship between perceived organizational innovation culture and support, and the informed innovation-specific actions of employees, as well as their resultant behavior. The results suggest that praxis, which is defined as action informed by theory and experiences, is a vital element of innovation behavior in the hospitality industry. The resultant findings and implications are of interest to both academic and professional stakeholders in hospitality.
keywords: Praxis |Innovation |Human capital |SEM |Mediation analysis
مقاله انگلیسی
10 Using big data from Customer Relationship Management information systems to determine the client profile in the hotel sector
استفاده از داده های بزرگ از سیستم های اطلاعات مدیریت ارتباط با مشتری برای تعیین مشخصات مشتری در بخش هتل-2018
Client knowledge remains a key strategic point in hospitality management. However, the role that can be played by large amounts of available information in the Customer Relationship Management (CRM) systems, when addressed by using emerging Big Data techniques for efficient client profiling, is still in its early stages. In this work, we addressed the client profile of the data in a CRM system of an international hotel chain, by using Big Data technology and Bootstrap resampling techniques for Proportion Tests. Strong consistency was found on the most representative feature of repeaters being traveling without children. Profiles were more similar for British and German clients, and their main differences with Spanish clients were in the stay duration and in age. For a vacation chain, these results suggest further analysis on the target orientation towards new market segments. Big Data technologies can be extremely useful for analyzing indoor data available in CRM information systems from hospitality industry.
Keywords: Big data ، Hospitality industry ، Customer relationship management ، Client profile ، Bootstrap resampling ، Hotel chains
مقاله انگلیسی
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