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Technology-enabled knowledge management for community healthcare workers: The effects of knowledge sharing and knowledge hiding
مدیریت دانش دانش تکنولوژی برای کارکنان بهداشت و درمان جامعه: اثرات به اشتراک گذاری دانش و پنهان کردن دانش-2021 The objective of this study is to explore different facet (dark and bright sides) of technology-enabled knowledge
management (KM) for rural lay healthcare workers who belong to the bottom of pyramid (BoP) population in
India. Data were collected through multiple rounds of engagements and semi-structured interviews with 37
Accredited Social Health Activists (ASHAs). Findings indicate the existence of spirals of value that are shaped by
KM practices in such settings. Technology-enabled KM through knowledge-sharing is supporting an upward
spiral of value creation at three different levels, i.e., the micro-level in the form of empowerment of ASHAs, the
meso-level in the form of better healthcare for the rural Indian population, and the macro-level in the form of an
effective public health policy outcome as envisioned by the government. Contrary to the technology-enabled KM
through knowledge-sharing, technology-enabled KM through knowledge-hiding is eroding value resulting in
failed attempts to use technology and reduced self-efficacy of ASHAs at the micro level. Technology-enabled KM
through knowledge-hiding at the macro level is promoting stratification and marginalization within rural
communities in India. Study leaves key implications for healthcare researchers, policymakers and businesses. keywords: بهداشت روستایی | فعالان بهداشت اجتماعی | اقتصادهای نوظهور | تحقیق کیفی | پنهان کردن دانش | به اشتراک گذاری دانش | هندوستان | Rural healthcare | Social health activists | Emerging economies | Qualitative research | Knowledge-hiding | Knowledge-sharing | India |
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