Factors influencing the adoption of mHealth services in a developing country: A patient-centric study
عوامل مؤثر بر اتخاذ خدمات بهداشتی و درمانی در یک کشور در حال توسعه: یک مطالعه بیمار محور-2020
mHealth under the umbrella of eHealth has become an essential tool for providing quality, accessible and equal health care services at an affordable cost. Despite the potential benefits of mHealth, its adoption remains a big challenge in developing countries such as Bangladesh. This study aims to examine the factors affecting the adoption of mHealth services in Bangladesh by using the extended Unified Theory of Acceptance and Use of Technology (UTAUT) model with perceived reliability and price value factors. It also examines the moderating effect of gender on the intention to use and on the actual usage behavior of users of mHealth services. A wellstructured face-to-face survey was employed to collect the data. Structural equation modeling (SEM) with a partial least squares method was used to analyze the data collected from 296 generation Y participants. The results confirmed that performance expectancy, social influence, facilitating conditions and perceived reliability positively influence the behavioral intention to adopt mHealth services. However, effort expectancy and price value did not have a significance influence on the behavioral intention. Moreover, Gender has a significant moderating effect on mHealth services adoption in certain cases. Finally, the theoretical and practical implications of this study are also discussed.
Keywords: mHealth | Developing countries | UTAUT model | Generation Y | Bangladesh
An analysis on the unified theory of acceptance and use of technology theory (UTAUT): Acceptance of electronic document management system (EDMS)
تجزیه و تحلیل نظریه واحد پذیرش و استفاده از تئوری فناوری (UTAUT): پذیرش سیستم مدیریت اسناد الکترونیکی (EDMS)-2020
Public Institutions need information systems that facilitate management of generated documents during business processes on a digital platform. Development of information and communication technologies facilitated the transfer of documents to digital platforms which caused the emergence of Electronic Document Management System (EDMS). Institutions are utilizing EDMS in order to keep records securely and improve business processes. EDMS have many beneﬁts such as improvement of efﬁciency and productivity, reduction of errors, increase in quality of service and reduction of costs. On the other hand, while EDMS offers many beneﬁts to its users, it also has made it imperative to adopt the new technological system. For this reason, it becomes essential to understand the factors that affect the intention of use of EDMS. This study researches the factors that affect the adoption and use of EDMS in Bartın University by using the uniﬁed theory of acceptance and use of technology (UTAUT). In this research, data was analyzed by using R software program and Structural Equation Modelling (SEM). Based on the ﬁndings, 61% of the intention of use of EDMS has been explained by performance expectancy and social inﬂuence factors with in the proposed model. Empirical ﬁndings suggest that the factors of performance expectancy and social inﬂuence has a positive effect on the intention of use but of effort expectancy factor does not have a positive effect.
Keywords: EDMS | UTAUT | Technology acceptance | Structural equation modelling
A cross-cultural study of the intention to use mobile banking between Lebanese and British consumers: Extending UTAUT2 with security, privacy and trust
یک مطالعه متقابل فرهنگی در مورد استفاده از بانکداری تلفن همراه بین مصرف کنندگان لبنانی و انگلیسی: گسترش UTAUT2 با امنیت ، حفظ حریم خصوصی و اعتماد-2019
This study aims to examine the key factors that may hinder or facilitate the adoption of mobile banking services in a cross-cultural context. A conceptual framework was developed through extending the Unified Theory of Acceptance and Use of Technology UTAUT2 by incorporating three additional constructs, namely trust (TR), security (PS) and privacy (PP). Data were collected using an online survey and a self-administrated questionnaire from 901 mobile banking users who were either Lebanese or English. These were analysed using structural equation modelling based on AMOS 23.0. The results of this analysis indicated that behavioural intention towards adoption of mobile banking services was influenced by habit (HB), perceived security (PS), perceived privacy (PP) and trust (TR) for both the Lebanese and English consumers. In addition, performance expectancy (PE) was a significant predictor in Lebanon but not in England; whereas price value (PV) was significant in England but not in Lebanon. Contrary to our expectation, Social Influence (SI) and Hedonic Motivations (HM) were insignificant for both the Lebanese and English consumers. Overall, the proposed model achieved acceptable fit and explained 78% of the variance for the Lebanese sample and 83% for the English sample – both of which are higher than that of the original UTAUT2. These findings are expected to help policy makers and bank directors understand the issues facing mobile banking adoption in different cultural settings. Subsequently, they will help guide them in formulating appropriate strategies to improve the uptake of mobile banking activities. As the low mobile banking adoption rate in Lebanon can be attributed to the novelty of this technology, the Lebanese banking sector stands to greatly benefit from this study.
Keywords: Mobile banking | Technology adoption | UTAUT | Culture | Developed countries | Developing countries |Structural equation modelling
Consumer use of mobile banking (M-Banking) in Saudi Arabia: Towards an integrated model
استفاده مصرف کننده از بانکداری همراه (M-Banking) در عربستان سعودی: به سوی یک مدل یکپارچه-2019
Mobile banking is one of the most promising technologies that has emerged in recent years and could prove to have considerable value to both banks and customers. Thus, this study recognises the need to test the main factors that could predict the use of mobile banking as well as how using such a system could contribute to both customer satisfaction and customer loyalty. The conceptual model of this study combines two models (i.e. UTAUT2 and the D&M IS Success Model). A questionnaire survey was conducted to collect the required data from convenience sampling of Saudi bank customers. The main factors – performance expectancy, price value, facilitating conditions, hedonic motivation, habit, system quality and service quality – were found to have a significant impact on actual use behaviour. This study was cross-sectional, therefore future studies should implement longitudinal studies in order to re-collect the findings. Further, this study adopted convenience sampling of Saudi M-Banking users. This may adversely impact the issue of generalisability to the whole population. The gap in the M-Banking literature in Saudi Arabia would be bridged by proposing a comprehensive conceptual model that scrupulously clarifies the use of M-Banking from the perspective of Saudi users. Furthermore, this study would consider the adoption of numeric data in order to inferentially analyse them using SEM. This in turn would assist in generalising the findings to the whole Saudi population.
Keywords: Mobile banking | UTAUT2 | IS Success Model | Saudi Arabia
مروری بر عوامل تعیینکننده اتخاذ سیستم اطلاعات حسابداری
سال انتشار: 2019 - تعداد صفحات فایل pdf انگلیسی: 6 - تعداد صفحات فایل doc فارسی: 16
عوامل تعیینکننده در اتخاذ سیستم اطلاعات حسابداری شامل عواملی هستند که بر تصمیم اتخاذ یا عدم استفاده از سیستم اطلاعات حسابداری توسط سازمانهایی مانند منابع انسانی، حمایت مدیریتی بالا، پشتیبانی دولتی و غیره تاثیر میگذارند. هدف این مطالعه شناسایی عوامل تعیینکننده اصلی اتخاذ سیستم اطلاعات حسابداری توسط شرکتها و کارخانه ها در سراسر جهان است. همچنین مطالعه نشان داد که حمایت و تعهد مدیریتی، سهولت استفاده درک شده، امید به عملکرد، در دسترس بودن منابع انسانی و حمایت دولت فاکتورهای مهمی هستند که بر اتخاذ سیستم اطلاعات حسابداری تاثیر میگذارند. کسانی که تحقیقات قبلی را در کشورهای مختلف انجام دادند توصیه کردهاند که مدیریت سازمانها باید از اجرای سیستم اطلاعات حسابداری، موسسات آموزش عالی برای ایجاد فارغ التحصیلان واجد شرایط برای کارفرمایان و دولت برای حمایت از اتخاذ سیستم اطلاعات حسابداری با ایجاد انگیزه و اعطای دسترسی به مالی برای شرکتها حمایت کند.
کلمات کلیدی: سیستم اطلاعات حسابداری | اتخاذ سیستم اطلاعات حسابداری | حمایت دولتی | سهولت استفاده درک شده | عملکرد اجرایی
|مقاله ترجمه شده|
E-government adoption in sub-Saharan Africa
پذیرش دولت الکترونیک در آفریقای صحرایی-2018
Over the past decade, there has been increased interest in understanding the underlying factors that influence the adoption of e-government services using a variety of technology acceptance models. One such model is the unified model of electronic government adoption (UMEGA), which has been validated as outperformed other models. The present study empirically tested UMEGA and an extended version of it using data from 282 respondents in a sub-Saharan African country, South Africa. The findings show that except for the association of effort expectancy with attitude, all other hypothesized associations of UMEGA were supported. Also, the extended version of the model performed better than the original version, with the total variance explained for attitudes modestly increasing and that for behavioral intention modestly improving also. We observed that performance expectancy, social influence, perceived risk and computer self-efficacy significantly influenced attitudes, while attitudes, facilitating conditions, trust of government and trust of the Internet had a direct significant influence on behavioral intention. For researchers, this study indicates the need to adequately refine e-government adoption models for use in different context. These findings from South Africa also provide an understanding of factors that the South African government can consider when developing strategies for improving the adoption of e-government services.
keywords: Adoption |E-government |Modified UMEGA |Sub-Saharan Africa |South Africa |Survey methods |Unified model of electronic government adoption (UMEGA)
Market orientation and SNS adoption for marketing purposes in hospitality microenterprises
جهت گیری بازار و استفاده از SNS برای اهداف بازاریابی در شرکتهای ریز مهمانداری-2018
In a nowadays context where the social network sites (SNS) have a widespread use among users and enterprises, this paper aims to analyze the factors determining the adoption of SNS for marketing purposes by hospitality microenterprises. With this objective, our study develops a model that includes: 1) the two pillars of market orientation for companies (i.e. consumer orientation and competitor orientation); and 2) the factors of the widely used Unified Theory of Acceptance and Use of Technology (UTAUT): performance expectancy, effort expectancy, social influence, and facilitating conditions. The results from a sample of 200 hospitality microenterprises in a region of Spain show that the intention to use SNS for marketing purposes (in particular, business communication) is mainly determined by the expectancies of managers or owners about the performance and effort in the use of the technology, and by the social influence generated by users and professionals in the sector. Additionally, in contrast to competitor orientation, customer orientation has a positive influence on performance expectancy and social influence.
keywords: Social network sites |Market orientation |UTAUT |Intention to use |Microenterprises
Explaining the adoption of social networks sites for sharing user-generated content: A revision of the UTAUT2
توضیح پذیرفتن سایت های شبکه های اجتماعی برای به اشتراک گذاری محتوای ایجاد شده توسط کاربر: بازبینی UTAUT2-2017
Despite the outstanding growth of social network sites in recent years, more research is needed to better understand how users intentions to share their experiences with products and brands are formed through these applications. With this in mind, this study takes the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) as a reference and develops an extended model by considering the substi tution of “price value” with “privacy concerns”, since social network sites are free applications, with no economic cost to users but with potential problems of self-disclosure. Our model also includes the in terrelations between the explanatory variables postulated in the UTAUT2, an issue that is not considered in its original formulation. This approach is empirically tested through a quantitative study in the tourism industry, where social network sites have significant influence. The results from a sample of 537 tourists show that there are three main drivers of users intentions to use social network sites to publish content about their experiences: performance expectancy, hedonic motivation, and habit. Additionally, our re sults support the existence of interrelations between the explanatory variables. Finally, three of the factors studied (i.e., facilitating conditions, social influence, and privacy concerns) do not have any in fluence on the intention to use social network sites to share content.
Keywords: Social network sites (SNS) | User-generated content | UTAUT2 | Behavioral intentions | Privacy concerns
Factors influencing adoption of mobile banking by Jordanian bank customers: Extending UTAUT2 with trust
عوامل موثر بر پذیرش بانکداری تلفن همراه توسط مشتریان بانکی اردن: گسترش UTAUT2 با اعتماد-2017
Banks seem to be one of the most business that are really interested in such systems to provide their customers better services as well as to enhance their effectiveness and efficiency. However, the success ful implementation of Mobile banking largely depends on the extent of how much customers are fully motivated to adopt it. In fact, over the Jordanian context, the adoption rate of mobile banking is very low and quite few studies that have examined the related issues of mobile banking. Thus, the purpose of this study is to investigate the factors influencing behavioural intention and adoption of Mobile banking by customers of Jordanian banks. The proposed model has assimilated factors from the extended Unified Theory of Acceptance and Use of Technology (UTAUT2) along with trust. Data was collected by conducting a field survey questionnaire completed by 343 participants. The results mainly showed that behavioural intention is significantly and positively influenced by performance expectancy, effort expectancy, hedo nic motivation, price value and trust. This study also looking forward to providing the Jordanian banks with applicable guidelines for effectively implementing and designing Mobile banking. Furthermore, research limitations and future directions will be discussed further in the last section.
Keywords: Mobile banking | Adoption | Jordan | Customers | UTAUT2
Security-related factors in extended UTAUT model for NFC based mobile payment in the restaurant industry
عوامل مرتبط با امنیت در مدل UTAUT توسعه یافته برای پرداخت تلفن همراه مبتنی بر NFC در صنعت رستوران-2017
This study aims to provide an integrated model that examines the determinants of near-ﬁeld commu- nication (NFC) based mobile payment (MP) technology acceptance in the restaurant industry. The pro- posed model, which combines the uniﬁed theory of acceptance and use of technology (UTAUT) and technology acceptance model (TAM), was tested via structural equation modeling (SEM) by using data collected from 412 restaurant customers. The study results indicated that the proposed model provides approximately 20% greater explanatory power and predictive accuracy than the original UTAUT model and demonstrates strong evidence of the effects of risk, security, and trust on customers intentions to use NFC-based MP technology in restaurant settings. In addition, considering the total effect, attitude, security, and risk have the most substantial impact on customers’ behavioral intentions. The study results further demonstrate that risk, security, and trust are also important determinants, with direct and in- direct impacts, of other critical constructs (i.e., effort expectancy, hedonic and utilitarian performance expectancy, attitude, and intention). The empirical ﬁndings provide valuable theoretical contributions for researchers and practical implications for restaurant operators and technology vendors by explaining the reasons as to why the NFC-based MP is not popular in North American restaurants.© 2017 Elsevier Ltd. All rights reserved.
Keywords:Unified theory of acceptance and use of | technology (UTAUT) | Near-field communication (NFC) technology | Restaurants | Mobile payment | E-commerce