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نتیجه جستجو - Quality perception

تعداد مقالات یافته شده: 3
ردیف عنوان نوع
1 The journal quality perception gap
فاصله درک کیفیت ژورنال-2020
We explore the drivers of researchers’ perceptions around journal quality, and how these perceptions converge or diverge with national journal ranking systems. Prior to the release of the Academic Journal Guide (AJG) 2018 rankings list, we surveyed UK business school researchers, resulting in 19,597 individual journal rankings. We find a notable journal quality perception gap, with 39% of subjective rankings from the business and management community differing from the AJG 2018 rankings. We show that measures of personal connection to the AJG system have strong explanatory power. These factors include the usage of, and sentiment towards, the AJG list, as well as individual research success as measured by AJG rankings. Consistently, we find that high values for these factors narrow the quality perception gap, whereas low values widen it. We also find an increase in the quality perception gap for journals that a respondent has submitted to or reviewed for. Our research, thus, provides new insights into how researchers interact with journal ranking systems. We propose how researchers, business schools, and ranking bodies can incorporate these findings to improve stakeholders’ consensus on re- search quality assessment.
Keywords: Academic journal guide | Research excellence framework | Journal quality | Journal ranking | Quality perception
مقاله انگلیسی
2 Linking AI quality performance and customer engagement: The moderating effect of AI preference
پیوند عملکرد کیفیت هوش مصنوعی و تعامل مشتری: اثر تعدیل کننده ترجیح هوش مصنوعی-2020
Drawing upon affordance theory, this study positions artificial intelligence (AI) as a commercial service in examining its influence on customer engagement in the hotel context. In particular, we seek to understand linkages between customer perceptions of AI service quality, AI customer satisfaction and engagement. Given the multiplicity of services offered by service organisations, customers’ preference for AI service is modelled as a moderator of customer perceptions and attitudes towards AI. Data was collected from a sample of hotel customers in Australia who had previously used AI tools or services. Our results reveal a significant chain effect between AI service indicators, service quality perceptions, AI satisfaction and customer engagement. AI preference has a significant moderation effect on information quality and satisfaction. These findings provide new insights into the consumer services literature and have important implications for marketing practitioners.
Keywords: Artificial intelligence | AI satisfaction | AI preference | Service quality | Customer engagement
مقاله انگلیسی
3 Conceptualizing and measuring quality of experience of the internet of things: Exploring how quality is perceived by users
مفهوم سازی و اندازه گیری کیفیت تجربه اینترنت اشیاء : بررسی چگونگی کیفیت درک شده توسط کاربران -2016
The exponential development of the Internet of Things (IoT) makes it essential to cater to the quality expectations of end users. Quality of experience (QoE) can become the guiding paradigm for managing quality provisions and application designs in the IoT. This study examines the relationship between consumer experiences, the quality perception of IoT, and subsequently develops a conceptual model for QoE in personal informatics. Using an ethnographic observation, the study first characterizes the quality of service (QoS) and subjective evaluations to compare QoS with QoE. Then, a user survey is conducted to identify user behavior factors in personal informatics. Finally, a user experience model is proposed, conceptualizing QoE specific to personal informatics and highlighting its relationships with other factors. The model establishes a foundation for IoT service categories through a heuristic quality assessment tool from a user-centered perspective. The results overall provide the groundwork for developing future IoT services with QoE requirements and for dimensioning the underlying network provisioning infra structures, particularly with regard to wearable technologies.
Keywords: Quality of experience | Quality of service | User experience | Personal informatics | Internet of things | Quality measurement |Human-centered design
مقاله انگلیسی
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