دانلود و نمایش مقالات مرتبط با Tourist satisfaction::صفحه 1
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نتیجه جستجو - Tourist satisfaction

تعداد مقالات یافته شده: 7
ردیف عنوان نوع
1 Generic and Islamic attributes for non-Muslim majority destinations: application of the three-factor theory of customer satisfaction
ویژگی های عمومی و اسلامی برای مقاصد اکثریت غیر مسلمان: کاربرد نظریه سه عاملی برای رضایت مشتری-2020
To provide Muslim-friendly tourism and attract Muslim tourists, destination marketers must not only consider the generic attributes commonly available at the destination, they must also ensure the availability of attributes that serve the needs of Muslim tourists: Islamic attributes. This study identifies and classifies generic and Islamic attributes as basic, performance, and excitement factors in accordance with the three-factor theory of customer satisfaction to emphasise that the three factors may have different impacts on tourist satisfaction. This study also examines the influence of the three factors on satisfaction and the consequences of satisfaction on tourists behavioural and attitudinal loyalty. A survey was conducted with 604 Muslim tourists who visited non-Muslim destinations. The results showed that all generic attributes influenced Muslim tourists satisfaction, whereas for Islamic attributes, only the classification of excitement factors significantly affected their satisfaction. The con- sequences of satisfaction were also found to have a significant effect on increasing tourists’ behavioural and attitudinal loyalty.
Keywords: Generic attributes | Islamic attributes | Tourist satisfaction | Behavioural loyalty | Attitudinal loyalty | Three-factor theory of customer satisfaction | Muslim-friendly tourism | Social sciences | Tourism | Tourism management | Business | Management | Marketing
مقاله انگلیسی
2 Exploring religious tourist experiences in Jerusalem: The intersection of Abrahamic religions
بررسی تجربیات گردشگری مذهبی در اورشلیم: تقاطع مذهب های ابراهیمی-2018
By considering the importance of religious tourism for travel and the tourism industry, this study aims to identify religious tourists experiences in Jerusalem, as one of the most important holy cities. By a survey, 848 data were collected from the Jewish, Christian, and Muslim religious tourists. Results showed that religious tourism experience was a multi-faceted construct, which consists of engaging mentally, discovering new things, interacting & belonging, connecting spiritually & emotionally, and relaxing & finding peace dimensions. By using these dimensions, perceived experience differences of tourists were examined depending on religion. Moreover, religious tourism experience was identified to significantly affect overall tourist satisfaction with Jerusalem. The study concluded with discussion of the findings and their implications.
keywords: Religious tourism| Religious tourist experience| Overall satisfaction| Jerusalem
مقاله انگلیسی
3 Testing measurement equivalence of experienced holiday quality: Evidence on built-in bias in the Flash Eurobarometer survey data
بررسی هم ارزی سنجشی کیفیت تعطیلات تجربه شده: شواهدی از انحراف داخلی در داده های ارزیابی فشارسنج اروپایی فلاشی-2018
In this contribution, we evaluate the degree of measurement equivalence between countries and over time for a measure of experienced holiday quality that has repeatedly been included in a public opinion survey series of high policy relevance: the Flash Eurobarometer survey series (2014–2016). The results indicate that using the measurement instrument for cross-national comparisons between 35 countries may be quite problematic, as neither metric nor scalar measurement equivalence was established. The longitudinal analyses show that for 19 out of 28 countries, scalar measurement equivalence holds between the waves. For the countries for which longitudinal scalar measurement equivalence was established, the comparison of the mean overall score of satisfaction with the holiday shows a very high level of stability. In general, the findings underscore the importance of assessing measurement equivalence of empirical tourism and leisure-related constructs when making systematic comparisons between groups or over time.
keywords: Holiday experience |Holiday quality |Tourist satisfaction |Eurobarometer |Cross-national comparison |Longitudinal comparison |Measurement equivalence/Invariance testing
مقاله انگلیسی
4 Does a happy destination bring you happiness? Evidence from Swiss inbound tourism
آیا یک مقصد شاد برای شما شادی می آورد؟ شواهدی از گردشگری داخلی سوئیس-2018
This study aims to explain tourist happiness by examining a specific destination in which happiness is generated for tourists via their travel behavior at the destination. Building upon the spillover theory of happiness, we developed a destination-based model of tourist happiness, which is shaped by destination image and service quality and mediated by tourist satisfaction and life satisfaction. This model was tested using data from 1048 inbound tourists in Switzerland in 2015. We found that destination image is positively associated with life satisfaction, eudaimonia, and positive and negative affect; no evidence indicated the effect of service quality on life satisfaction and negative affect. In particular, life satisfaction can largely predict eudaimonia and positive and negative affect. We also discovered that negative affect is poorly explained by its antecedents in the tourism context, suggesting that tourists are reluctant to link their travel experiences to negative affect.
keywords: Happiness |Life satisfaction |Tourist destination |Switzerland
مقاله انگلیسی
5 Loyalty formation process of tourists in sporting event: The case of Turkmen horse races
فرآیند تشکیل وفاداری گردشگران در رویدادهای ورزشی: مورد مسابقات اسب های ترکمن-2018
The main objective of this research is to get a further understanding of the determinants of tourist loyalty in horse race event. More specifically, the effects of event quality, tourist emotion, event value, and tourist satisfaction on tourist loyalty, as well as the interrelationships are explored. Using purposive sampling, 330 domestic tourists who attended the horse races in the Turkmen Sahra Region, Iran were surveyed. In order to analyze the effects, structural equation modeling (SEM) is used. The results demonstrate that event quality influences tourist emotion and loyalty. Tourist emotion determines event value and tourist satisfaction. Event value influences tourist satisfaction and loyalty. And, tourist satisfaction predicts tourist loyalty.
keywords: Event quality |Tourist emotion |Event value |Tourist satisfaction |Tourist loyalty
مقاله انگلیسی
6 Dental tourism: Examining tourist profiles, motivation and satisfaction
گردشگری دندانپزشکی: بررسی پروفایل های توریستی، انگیزه و رضایتمندی-2017
Despite the overwhelming interest in medical tourism research, knowledge in dental tourism, which is its subspecialty, remains limited. This study is the first to measure tourist profiles, travel motivation and satisfaction among inbound dental tourists in Malaysia. We purposely sampled twelve selected private dental clinics in Kuala Lumpur, Selangor, Melaka and Penang; and distributed the questionnaires to their inbound dental tourists. A total of 196 inbound tourists responded to the questionnaire, mainly from Southeast Asia, Australia, New Zealand and Europe. In order of importance, the main motivation factors were dental care quality, dental care information access, and cost-savings. Tourists were extremely satisfied with dental care services received in the country. While dental care quality, dental care infor mation access and supporting services positively influenced tourist satisfaction; cost-savings and cultural similarities had negative influences. Based on the research findings, we propose some managerial and marketing recommendations.
Keywords: Medical tourism | Dental tourism | Motivation | Satisfaction | Malaysia
مقاله انگلیسی
7 جستجوی نوآوری، وجهه و وفاداری – نقش واسطه ای رضایتمندی و نقش تعدیلی طول اقامت: دیدگاه گردشگران بین المللی
سال انتشار: 2017 - تعداد صفحات فایل pdf انگلیسی: 8 - تعداد صفحات فایل doc فارسی: 32
این مطالعه روابط جستجوی نوآوری و وجهه مقصد را با رضایتمندی گردشگر و وفاداری به مقصد و نیز تاثیر واسطه ای رضایتمندی و تاثیر تعدیل کننده طول اقامت را بررسی می کند. نتایج تحلیل ما با استفاده از مدل PROCESS که توسط هایس (2013) و هایس و پریچر (2013) و یک نمونه ای از 580 گردشگر بین المللی بازدید کننده از امارات متحده عربی تولید شده است، اهمیت جستجوی نوآوری و وجهه مقصد در پیش بینی رضایتمندی گردشگر در یک مقصد و وفاداری به مقصد را تایید کرد. به علاوه، ما پی می بریم که رضایتمندی گردشگر به صورت مثبتی رابطه بین جستجوی نوآوری و وجهه مقصد را وساطت می کند و نیز طول اقامت، رابطه بین جستجوی نوآوری و وفاداری به مقصد را تعدیل می کند. یافته ها هم برای مدیران مقصد و هم برای دولت در تلاشهای خود برای بهبود و تبلیغ امارات به عنوان یک مقصد جذاب و منحصر به فرد، مفید می باشد.
کلیدواژه ها: جستجوی نوآوری | وجهه مقصد | رضایتمندی گردشگر | وفاداری به مقصد
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