با سلام خدمت کاربران در صورتی که با خطای سیستم پرداخت بانکی مواجه شدید از طریق کارت به کارت (6037997535328901 بانک ملی ناصر خنجری ) مقاله خود را دریافت کنید (تا مشکل رفع گردد).
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Managing the experience co-creation process in tourism destinations: Empirical findings from Naples
مدیریت روند همکاری ایجاد شده در مقصد گردشگری: یافته های تجربی از ناپل-2017 The aim of this study is to investigate the main antecedents and consequences of experience co-creation
in tourism. Based on an in-depth literature review, a survey was designed, and data was collected from
385 tourists visiting Naples, Italy. A path analysis revealed that the interactions among tourists and
tourism service providers and the active participation of tourists are antecedents of experience co
creation in the tourism industry. Experience co-creation positively affects the satisfaction of tourists,
their level of expenditures, and their happiness. Study results also revealed that the attitude of tourists of
sharing their experiences with others does not influence experience co-creation. As one of the first
studies in this area in the field of tourism, this study contributes to the body of knowledge by proposing
and empirically testing a model that shows three antecedents and three consequences of experience co
creation in tourism.
Keywords: Tourism experience | Co-creation | Tourists satisfaction | Tourists level of expenditure | Tourists happiness |
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