دانلود و نمایش مقالات مرتبط با relationship quality::صفحه 1
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نتیجه جستجو - relationship quality

تعداد مقالات یافته شده: 13
ردیف عنوان نوع
1 Criminal recidivism among justice-involved veterans following substance use disorder residential treatment
تکرار جرم جنایی در جانبازان درگیر عدالت در پی استفاده از مواد مخدر در اختلال درمان مسکونی-2020
Veterans in treatment for substance use disorders (SUD) often report past criminal offending. However, the rate of criminal recidivism in this population is unknown. Further, prior research in veterans has not examined personality factors as predictors of recidivism, despite the prominence of such factors in leading models of recidivism risk management. We examined these issues in a secondary data analysis of 197 military veterans with a history of criminal offending who were enrolled in an SUD residential treatment program. Participants were interviewed using several measurement instruments at treatment entry, one month into treatment, treatment discharge, and 12 months post-discharge. Most veterans (94%) had a history of multiple charges, and 53% had recent involvement in the criminal justice system at the time of treatment entry. In the 12 months postdischarge, 22% reported reoffending. In addition, 30% of patients who had been recently involved in the criminal justice system at treatment entry reoffended during follow-up. Higher friend relationship quality (OR = 2.32, 95% CI [1.03, 5.21]) at treatment entry and higher staff ratings of patients’ relationship quality with other residents during treatment (OR=2.76, 95% CI [1.40, 5.41]) predicted lower odds of recidivism postdischarge. After accounting for these factors, smaller reductions during treatment in the personality trait of Negative Emotionality predicted an increased risk for criminal recidivism post-discharge (OR = 1.13, 95% CI [1.01, 1.26]). Results support augmenting the curriculum of SUD programs for veterans with services aimed at reducing risk for criminal recidivism, with a focus on interventions that directly target patients’ social support networks and tendencies towards negative emotionality.
Keywords: Veterans | Substance use disorder | Residential treatment | Criminal recidivism | Personality
مقاله انگلیسی
2 Relationship quality determinants and outcomes in retail banking services: The role of customer experience
عوامل تعیین کننده و نتایج کیفیت در خدمات بانکی خرده فروشی: نقش تجربه مشتری-2019
Cultivating high quality relationships with customers is of paramount importance in the banking sector. However, there has been little effort to examine relationship quality (RQ) in financial services, and though the evaluation of RQ should depend on the experience provided, empirical evidence on how customer experience may contribute to RQ is scant. Therefore, based on data collected from 227 retail banking clients, analysed using PLS-SEM, the purpose of this study is to understand the role played by customer experience on RQ in retail banking, and its impact on relational outcomes, comparing customers with and without a dedicated account manager.
Keywords: Relationship quality | Customer experience | Retail banking | Retention | Tolerance | Word-of-Mout
مقاله انگلیسی
3 کیفیت رابطه به عنوان پیش بینی کننده وفاداری مشتری B2B در بخش داروسازی: شاهدی از کشور اردن
سال انتشار: 2019 - تعداد صفحات فایل pdf انگلیسی: 17 - تعداد صفحات فایل doc فارسی: 24
این مقاله با هدف بررسی تاثیر پذیری ابعاد کیفیت رابطه ( به عنوان مثال اعتماد، رضایت و تعهد) بر جنبه های وفاداری یعنی وفاداری نگرشی و وفاداری رفتاری است. روش نظرسنجی کمی برای دستیابی به اهداف مطالعه مورد استفاده قرار گرفت. علاوه بر این، یک تکنیک نمونه گیری آسان برای انتخاب نمونه پزشکان در حال کار در بخش مراقبت های بهداشتی دولتی در کشور اردن به کار گرفته شد. در مجموع 500 پرسشنامه توزیع شد که408 پرسشنامه در تجزیه و تحلیل آماری مورد استفاده قرار گرفت. داده ها بوسیله مدلسازی معادلات ساختاری اعمال شده برای تست مدل مطالعه مورد تجزیه و تحلیل قرار گرفت و فرضیه ها نیز از نظر کمی مورد تست و از نظر کیفی مورد بحث و بررسی قرار گرفتند. نتایج نشان داد که هر دو جنبه وفاداری مشتری ( یعنی وفاداری رفتاری و وفاداری نگرشی) به صورت مثبت بر ابعاد کلی کیفیت رابطه ( یعنی اعتماد ، رضایت و تعهد) تاثیر می گذارند و یک رهنمود را برای شرکت های داروسازی در کشور اردن در راستای تمرکز بر بهبود کیفیت روابط بین نمایندگان دارویی و پزشکی شان و پزشکان فراهم می کند و این ناشی از اهمیت چنین عواملی در بهبود وفاداری مشتری است که در مدیریت مثبت و موثر مشتریان شان و افزایش فرصت های کسب و کاری در آینده منعکس می شود.
کلمات کلیدی: وفاداری نگرشی | B2B | وفاداری رفتاری | کیفیت رابطه | SEM
مقاله ترجمه شده
4 Relationship quality as an antecedent of customer relationship proneness: A cross-cultural study between Spain and Mexico
کیفیت رابطه به عنوان مقدمه از تمایل ارتباط با مشتری: مطالعه متقابل فرهنگی بین اسپانیا و مکزیک-2018
Key factors, such as globalization and the development of information technologies, have forced some firms to change their approach to customer relationship management, particularly within the new competitive frame work of online channels. In this context, customer relationship proneness may guide relationship quality (RQ) by keeping commercial relations alive. This research proposes and examines a conceptual model using a compre hensive management approach that includes market orientation (MO), knowledge management (KM), and perceived relationship investment (PRI) as perceived by customers, which, when available, enhance RQ in an online context. To the best of our knowledge, this study is the first to investigate the effect of RQ on CRP, making a unique contribution to better understanding the continuity of customer–firm relationships. The proposed conceptual model is tested in two different cultures and economic stages, providing relevant insights on the cross-cultural relationship marketing literature. Survey questionnaires are administered to a sample of Spanish and Mexican banking customers, and structural equation modeling, using partial least squares, is used to analyze the data collected. The results show that, in both countries, CRP is significantly influenced by RQ, while PRI should be con sidered when improving the quality of customer relationships. However, intangible aspects (such as the level of MO or KM) seem to be relevant in more mature, competitive markets whose customers show a higher level of LTO. In terms of practical applications, banks must recognize that customers give different priorities to different capabilities and resources based on their perceptions of the RQ. Hence, banks should give clear priorities to commercial strategies aimed at improving RQ. Implications of the results are discussed, and future research avenues suggested.
Keywords: Relationship quality ،Customer relationship proneness ، Online channel ، Cross-cultural effects
مقاله انگلیسی
5 Can insecurely attached dating couples get compensated on social network sites? -The effect of surveillance
آیا می توانید دلبستگی نامطمئن دوستیابی زوج بر روی سایت های شبکه اجتماعی را جبران کنید؟ اثر نظارت-2017
Insecure attachment is detrimental to romantic relationships. However, surveillance through Social Networking Sites (SNSs) is assumed to be beneficial for romantic relationships in prior studies. Does surveillance offer a compensatory effect for insecure couples? The present study aims to explore the combined effect of romantic attachment and surveillance on relationships for college dating couples. The actor and partner interpersonal model (APIM) was introduced to deal with mutual influences between both parts of the couples. We recruited 250 dating couples for this research. Our study revealed that both anxiety and avoidance have negative effects on ones own and ones partners perceived relationship quality. Furthermore, surveillance may offset males lower perceived relationship quality when this perception is caused by partners avoidance. Although surveillance may not compensate for lower perceived relationship quality caused by ones own insecure attachment, it may help mitigate the effects of an avoidant partner.
Keywords: Romantic attachment | Surveillance | Relationship quality | Compensating effect
مقاله انگلیسی
6 Perceived values of branded mobile media, consumer engagement, business-consumer relationship quality and purchase intention: A study of WeChat in China
ارزش های درک شده از رسانه های تلفن همراه مارکدار، مشارکت مصرف کننده، کیفیت روابط تجارت و مصرف کننده و قصد خرید: مطالعه WeChat در چین-2017
With the dominance of digital media, corporations increasingly attempt to engage their strategic stakeholders, especially consumers, on digital media for the purposes of interactive marketing and relationship management. Utilizing an online survey data of 272 Chinese users of WeChat, the most influential mobile social networking application in China, this study examined the re lationships between perceived values of branded WeChat accounts, consumer engagement on the account, quality of business-consumer relationships, and purchase intention. Results: showed that consumer engagement is driven by five perceived values. Consumer en gagement affected relationship quality and overall purchase intention. It also mediated the effect of perceived values on both. Intention to purchase via WeChat, however, was predicated by perceived values (i.e. usefulness) only. Theoretical contributions to stakeholder engagement theory and practical implications for corporate mobile (WeChat) strategy are discussed.
Keywords: Consumer engagement | Social media | Organization-public relationships | Purchase intention | Mobile apps | WeChat
مقاله انگلیسی
7 Network indicators of the social ecology of adolescents in relative and non-relative Foster households
شاخص های شبکه محیط زیست اجتماعی نوجوانان در خانواده های نسبی و غیر نسبی فاستر-2017
Though the presence, composition, and quality of social relationships—particularly as found in family networks—has an important influence on adolescent well-being, little is known about the social ecology of youth in foster care. This study examined the social networks of foster youth participating in a large RCT of an in tervention for siblings in foster care. Youth reported on the people they lived with and the relatives they were in contact with, which provided indicators of network size, composition, and relationship quality. Cluster analysis was used to identify five family network profiles for youth living in foster homes. Two identified subgroups reflected robust family networks where youth were living with relative caregiver(s) and related youth, and also reported multiple family ties outside the household, including with biological parents. The remaining three profiles reflected youth reports of fewer family connections within or beyond the foster household, with distinctions by whether they lived with siblings and/or reported having positive relationships with their mothers and/or fathers. The identified network profiles were validated using youth- and caregiver-reported measures of mental health functioning, with increased caregiver report of post-traumatic stress symptoms indicated for the three subgroups that were not characterized by a robust family network.
Keywords: Foster youth | Social networks | Social ecology | Kinship care | Child welfare
مقاله انگلیسی
8 Relationship formation within online brand communities: Bridging the virtual and the real
شکل گیری ارتباط در جوامع برند آنلاین: پل زدن مجازی و واقعی-2017
To increase competitiveness, companies are increasingly using online brand communities (OBCs) to cocreate value for themselves and their consumers; however, evidence of the effectiveness of OBCs as a marketing tool remains mostly anecdotal. This study developed a framework for examining how the cocreation of value in OBCs can extend and improve brand relationships between corporations and consumers through combination with the integration of online and offline relationships. Sample 1, comprising 450 respondents, was used to investigate second-order OBC value cocreation and total measurement models. Sample 2, comprising 418 respondents, demonstrated that OBC value cocreation directly benefits consumer OBC commitment, thereby directly enhancing offline brand relationship quality (BRQ) and brand commitment as well as indirectly enhancing brand loyalty, and that BRQ directly benefits brand commitment and brand loyalty. This paper presents the research and managerial impli cations of these findings, as well as limitations and future research directions.
Keywords: Online brand community | Value cocreation | Brand relationship model | Brand relationship quality
مقاله انگلیسی
9 Network indicators of the social ecology of adolescents in relative and non-relative Foster households
شاخص های شبکه محیط زیست اجتماعی نوجوانان در خانواده های نسبی و غیر نسبی فاستر-2017
Though the presence, composition, and quality of social relationships—particularly as found in family networks—has an important influence on adolescent well-being, little is known about the social ecology of youth in foster care. This study examined the social networks of foster youth participating in a large RCT of an in tervention for siblings in foster care. Youth reported on the people they lived with and the relatives they were in contact with, which provided indicators of network size, composition, and relationship quality. Cluster analysis was used to identify five family network profiles for youth living in foster homes. Two identified subgroups reflected robust family networks where youth were living with relative caregiver(s) and related youth, and also reported multiple family ties outside the household, including with biological parents. The remaining three profiles reflected youth reports of fewer family connections within or beyond the foster household, with distinctions by whether they lived with siblings and/or reported having positive relationships with their mothers and/or fathers. The identified network profiles were validated using youth- and caregiver-reported measures of mental health functioning, with increased caregiver report of post-traumatic stress symptoms indicated for the three subgroups that were not characterized by a robust family network.
Keywords: Foster youth | Social networks | Social ecology | Kinship care | Child welfare
مقاله انگلیسی
10 عوامل تعیین کننده وفاداری مشتری در تجارت موبایل در مالزی
سال انتشار: 2016 - تعداد صفحات فایل pdf انگلیسی: 8 - تعداد صفحات فایل doc فارسی: 19
بازار نوظهور آسیا برای رشد دیجیتالی انفجاری آماده شده است. با پذیرش سریع اینترنت و آشنایی مصرف کنندگان با دستگاه های موبایل ، بازار تجاری موبایل به یکی از امیدوار کننده ترین و سودآور ترین بازارها تبدیل شده است. در مالزی ، اگرچه بازاری تجاری موبایل هنوز هم در مرحله عدم بلوغ قرار دارد اما انتظار می رود در سالهای آینده ، اینترنت موبایل به سرعت رشد کند. مطالعات متعدد در مورد اتخاذ تجارت موبایلی مورد بررسی قرار گرفته است. با این حال ، توجه کمی به آن عواملی شده است که می تواند مشتریان تجاری موبایل را حفظ کند و باعث بهبود عملکرد کسب و کار شود. بنابر این ، هدف این مقاله پل زدن بین شکاف موجود بین عواملی است که بر وفاداری مشتریان در بازار تجارت موبایلی در مالزی بوسیله ترکیب کردن مدل های کیفیت خدمات الکترونیک و ارتباط بین تئوری های کیفیت در رابطه با تجارت موبایلی تاثیر می گذارد. به طور خاص ، هدف این پژوهش بررسی ارتباط بین ابعاد کیفی خدمات الکترونیک در زمینه کارایی ، دسترسی سیستمی ، اجرا و حفظ حریم خصوصی و همچنین ارتباط ابعاد کیفی مرتبط با رضایت مندی ، اعتماد و تعهد نسبت به وفاداری مشتری در خدمات تجاری موبایل است. روش نظرسنجی انلاین برای جمع آوری داده ها مورد استفاده قرار گرفت. از 300 پرسشنامه توزیع شده ، 214 پرسشنامه تکمیل و بازگردانده شد و نرخ پاسخ 71.3 درصدی ثبت شد. پس از آن داده ها با استفاده از روش مدلسازی معادلات ساختاری (SEM) مورد تجزیه و تحلیل قرار گرفت. یافته های این تحقیق به صورت قابل توجهی در پر کردن شکاف مرتبط با عوامل تعیین کننده وفاداری مشتری در خدمات تجاری موبایلی نقش داشت. این پژوهش ممکن است به ارائه دهندگان خدمات تجاری موبایلی ، بازاریابان و مدیران در زمینه تصمیم گیری هایشان و همچنین بهبود فرآیند سودآوری در محصولات و خدمات کمک کند.
کلمات کلیدی: کیفیت خدمات الکترونیک | کیفیت ارتباطی | وفاداری مشتری | تجارت موبایل
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