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نتیجه جستجو - رفتار خرید

تعداد مقالات یافته شده: 15
ردیف عنوان نوع
1 Artificial intelligence-driven music biometrics influencing customers’ retail buying behavior
بیومتریک موسیقی با هوش مصنوعی بر رفتار خرید خرده فروشی مشتریان تأثیر می گذارد-2021
This study examines the digital transformation effects of artificial intelligence (AI)-based facial and music bio- metrics on customers’ cognitive and emotional states, and how these effects influence their behavioral responses in terms of value creation. Using a real-life, major optical retail store in China, 386 customers participated in a five-day experiment with different types of music (enhanced by music-recognition biometrics). The findings show that for utilitarian-type customers in a high-involvement AI purchase condition, music-recognition bio-metric-induced emotion mediates cognition and behavioral intentions. Both likability and the tempo of the music affect the impact of music on cognition. This study contributes to a better understanding of the relationship between cognition and emotion induced by AI-based facial and music biometric systems in shaping customer behavior and it adds to the atmospheric literature. This is a significant contribution given the paucity of research in the context of the Chinese retail environment, which is now a significant retail market with global importance.
Keywords: Artificial intelligence | Atmospherics | Cognition | Emotion | Music | Retail
مقاله انگلیسی
2 Intelligent decision-making of online shopping behavior based on internet of things
تصمیم گیری هوشمندانه از رفتار خرید آنلاین مبتنی بر اینترنت اشیا-2020
The development of big data and Internet of things (IoT) have brought big changes to e-commerce. Different kinds of information sources have improved the consumers’ online shopping performance and make it possible to realize the business intelligence. Grip force and eye-tracking sensors are applied to consumers online reviews search behavior by relating them to the research approaches in IoT. To begin with, public cognition of human contact degrees of recycled water reuses with grip force test was measured. According to the human contact degrees, 9 recycled water reuses presented by the experiment are classified into 4 categories. Based on the conclusion drawn from grip force test, purified recycled water and fresh vegetable irrigated with recycled water are regarded as the drinking for high-level human contact degree and the irrigation of food crops for low-level human contact degree respectively. Several pictures are designed for eye-tracking test by simulating an on-line shopping web page on Taobao (the most popular online shopping platform in China). By comparing the fixation time participants spent on the areas of interest (AOIs), we justify that consumers online reviews search behavior is substantially affected by human contact degrees of recycled products. It was found that consumers rely on safety perception reviews when buying high contact goods.
Keywords: Online reviews search behavior | Recycled products | Grip force sensor | Eye-tracking sensor | Internet of Things (IoT)
مقاله انگلیسی
3 Purchase intention and purchase behavior online: A cross-cultural approach
قصد خرید و خرید آنلاین: رویکردی بین فرهنگی-2020
This article aims to explore the key factors on e-commerce adoption from elements of social psychology, such as attitude, subjective norms, perceived behavioral control, ease of use and perceived usefulness, introducing the study of non-traditional elements like buying impulse, compatibility, and self-efficacy in online stores, contrasting relationships in a cross-cultural environment. The proposed model is tested from quantitative research with a sample of 584 online consumers in Colombia and Spain. The following statistical analyses were conducted: CFA, structural equations, measurement instrument invariance, and multi-group analysis with EQS 6.3 software. The study reveals that self-efficacy in online stores is a key factor in adopting electronic commerce above the cultures studied. Also, there is significant evidence that proves the moderating effect of national culture on several relationships of the model proposed. Results highlight the importance of national culture to understand impulsive buying behavior. The article presents several considerations toward the main elements to generate online purchase intention among consumers in an emerging country and finds substantial differences with consumers in a developed country. Practical implications are made for companies to adopt online channels and expand internationally.
Keywords: Online purchase intention | Purchase behavior | Cross-cultural study | Colombia | Spain | Technology management | Technology adoption | Marketing | Consumer attitude | Decision analysis | Business
مقاله انگلیسی
4 Effects of mobile augmented reality apps on impulse buying behavior: An investigation in the tourism field
تأثیر برنامه های واقعیت افزوده تلفن همراه بر رفتار خرید ضربه: تحقیقی در زمینه گردشگری-2020
Many of todays online services are designed specifically to encourage impulse buying. Moreover, many studies have shown that with the assistance of Mobile Augmented Reality, retailers have the potential to significantly improve their sales. However, the effects of Mobile AR on consumer impulse buying behavior have yet to be examined, particularly in the tourism field. Consequently, the present study integrates the Technology Acceptance Model (TAM), Stimulus-Organism-Response (SOR) framework, and flow theory to examine the effects of Mobile AR apps on tourist impulse buying behavior. The research model is implemented using an online questionnaire, with the results analyzed by Partial-Least-Squares Structural Equation Modeling (PLS-SEM) approach. The results obtained from 479 valid samples show that the characteristics of Mobile AR apps play an important role in governing tourist behavior in making unplanned purchases. In particular, as the utility, ease-of-use, and inter- activity of the apps increase, the perceived enjoyment and satisfaction of the user also increase and give rise to a stronger impulse buying behavior. The results also reveal a mediating effect of the flow experience on the relationship between the perceived ease of use of the Mobile AR app and the user satisfaction in using the app. Overall, the findings presented in this study provide a useful source of reference for Mobile AR app developers, retailers, and tourism marketers in better understanding users preferences for Mobile AR apps and strengthening their impulse buying behavior in the tourism context as a result.
Keywords: Mobile augmented reality apps | Impulse buying | Tourism industry | Human-computer interactions | Human machine interaction | Mobile computing | Tourism management | Information systems management | Information technology | Technology adoption | Learning and memory | Tourism | Business
مقاله انگلیسی
5 Interactive effects of individual- and group-level variables on virtual purchase behavior in online communities
تاثیرات تعاملی متغیرهای فردی و گروهی روی رفتار خرید مجازی در جوامع آنلاین-2018
Focusing on social network theories, we examine the interactive influence of both group-level (i.e. community influences) and individual-level variables (intrinsic and extrinsic motivations) simultaneously as the drivers of Massively Multiplayer Online Role-Playing Game (MMORPG) players’ virtual purchase behavior. We demonstrate that several aspects of real-world behavior are reflected in virtual purchase behavior. Notably, normative interpersonal influences and community identity are critical drivers and moderators of virtual purchases. Moreover, clear advancement and enjoyment opportunities offer important triggers for virtual purchase behavior. This study provides insights for game developers to increase virtual purchases, and identifies domain-specificity of each gaming platform.
keywords: Virtual consumption |Massively multiplayer online role-playing games |Social network theory |Online communities |Extrinsic and intrinsic motivation |Structural equation modeling
مقاله انگلیسی
6 Souvenir shopping experiences: A case study of Chinese tourists in North Korea
تجربات خرید سوغاتی: یک مطالعه موردی روی گردشگران چینی در کره شمالی-2018
This study (premised on inductive approaches) examines Chinese tourists’ souvenir shopping experiences in North Korea, a unique destination by reason of its strict controls over tourism, where even a self-drive tourist must have a North Korean guide in the car accompanying the driver and passengers. Consequently tourist souvenir shopping can only be undertaken at approved retail outlets, The paper reports findings based on fifty in-depth interviews analysed with the help of Leximancer textual analysis software. This study confirms that, in this context, gift-giving for relatives and friends remains an important motivation for Chinese tourists to purchase souvenirs. The most popular souvenir was traditional Chinese medicine, especially for elderly tourists. Chinese tourists described their North Korean souvenir shopping experience from four aspects: store attributes, payment methods, tour guides, and souvenir sellers. Further analysis show that elderly tourists recalled memories of their childhood while shopping in North Korean Souvenir shops. Finally, based on these findings, a model of tourist shopping is suggested.
keywords: Souvenir |Chinese tourists |Shopping experiences |Souvenir shopping behaviour |North Korea
مقاله انگلیسی
7 Retail business analytics: Customer visit segmentation using market basket data
تجزیه و تحلیل کسب و کار خرده فروشی: تقسیم بندی بازدید مشتری با استفاده از داده های سبد بازار-2018
Basket analytics is a powerful tool in the retail context for acquiring knowledge about consumer shopping habits and preferences. In this paper, we propose a business analytics approach that mines customer visit segments from basket sales data. We characterize a customer visit by the purchased product categories in the basket and identify the shopping intention or mission behind the visit e.g. a ‘breakfast’ visit to purchase cereal, milk, bread, cheese etc. We also suggest a semi-supervised feature selection approach that uses the product taxonomy as input and suggests customized categories as output. This approach is utilized to balance the product taxonomy tree that has a significant effect on the data mining results. We demonstrate the utility of our approach by applying it to a real case of a major European fast-moving consumer goods (FMCG) retailer. Apart from its theoretical contribution, the proposed approach extracts knowledge that may support several decisions ranging from marketing campaigns per customer segment, redesign of a store’s layout to product recommendations.
Keywords: Customer visit segmentation ، Retail business analytics ، Shopper behavior ، Clustering ، Data mining
مقاله انگلیسی
8 Social identity dimensions and consumer behavior in social media
ابعاد هویت اجتماعی و رفتار مصرف کننده در رسانه های اجتماعی-2017
As technological advancements continue to evolve, consumer use and purchase behavior also change in response to the emergence of new tools such as social media. Given that more marketers have shifted their focus toward engaging customers in the development of their marketing mix via social media platforms, such as Twitter and Facebook, finding important factors that drive consumer use and purchase behavior in this environment is of practical and academic importance. Use behavior contributes to fundamental user base, whereas purchase behavior generates firm revenue. For firms, finding a common factor that influences both behaviors would help increase marketing effectiveness. Based on a literature review, this study identifies social identity as the common factor in the social media context. Further more, existing research suggests that social identity has multiple dimensions including cognitive, af fective, and evaluative. However, whether these three dimensions exert the same influences on these two important behaviors is not clear yet. The present study attempts to fill this research gap and examine the various effects of cognitive, affective, and evaluative dimensions on use and purchase behaviors. The result shows that these three dimensions have various effects on focal behaviors. The findings indicate that affective dimension has an effect on use behavior, while the cognitive and evaluative dimensions have an influence on purchase behavior. Evaluative identity has a stronger influence than its cognitive counterpart. The three dimensions are distinct and non-substitutable by other parts. Implications are elaborated in the discussion section.
Keywords: Social media | Social identity theory | Use behavior | Purchase behavior | Dimensional effect
مقاله انگلیسی
9 Omnichannel-based promotions’ effects on purchase behavior and brand image
اثرات تبلیغاتی مبتنی بر Omnichannel رفتار خرید و تصویر برند-2017
This paper examines the effects of utilizing consumers’ digital shopping traces when designing in-store pro motions on purchase behavior and brand image. In two experimental studies with 526 and 550 espondents, the authors examine the effects of omnichannel-based promotions (e.g. using digital shopping trace to offer a promotion when the consumer enters the physical store) in two different product categories (utilitarian vs. hedonic), spontaneous/planned purchases and two different retail industries (durable good vs. travel). The re sults show that retailers benefit from using digital shopping traces as it increases purchases and enhances brand imagery. The effects are moderated by product category and type of purchase.
Keywords: Omnichannel retailing | Promotion | Purchase behavior | Brand image
مقاله انگلیسی
10 عوامل اثرگذار بر رفتار خرید آنلاین: نقش واسطه ای قصد خرید
سال انتشار: 2016 - تعداد صفحات فایل pdf انگلیسی: 10 - تعداد صفحات فایل doc فارسی: 22
خرید اینترنتی یک پدیده ای است که به سرعت این روزها درحال رشد است. یک نگاه اجمالی به رشد نمایی بازیگران اصلی در این صنعت نشان می دهد که هنوز یک مخزن بزرگی از پتانسیل بازار برای تجارت الکترونیک وجود دارد. سهولت خرید آنلاین آن را به عنوان یک تمایل درحال پدیدار شدن در بین مشتریان به ویژه Gen Y تعبیر می کند. رواج خرید آنلاین علاقه خرده فروشان به تمرکز بر روی این ناحیه را افزایش داده است. بنابراین، هدف این مطالعه تعیین رابطه بین هنجار عینی، مفید بودن درک شده و رفتار خرید آنلاین به هناگم وساطت شدن توسط قصد خرید می باشد. دانشجویان دانشگاه که سنی بین 18 و 34 سال دارند و درحال حاضر مطالعات خود را در دانشگاه مالزی دنبال می کنند به عنوان هدف تحلیل انتخاب شدند. 662 مورد از 800 پرسشنامه های توزیع شده برای کدگذاری، تحلیل و آزمایش فرضیه ها معتبر بودند. سپس داده های جمع آوری شده با استفاده از نرم افزار SPSS نسخه 18.0 و AMOS نسخه 16.0 تحلیل شدند. مدلسازی معادله ای ساختاری برای بررسی تناسب های مدل و آزمایش فرضیه استفاده شد. نتیجه گیری می تواند بیان کند که هنجار عینی و مفید بودن درک شده به صورت قابل توجه و مثبتی بر قصد خرین آنلاین اثر می گذارد اما هنجار عینی تاثیر غیر قابل توجهی بر رفتار خرید به صورت منفی دارد. ذکر این نکته شایان توجه است که مفید بودن درک شده نیز به صورت غیر قابل توجهی رفتار خرید آنلاین را تحت تاثیر قرار می دهد. یافته ها همچنین آشکار کردند که قصد خرید تاثیر مثبت قابل توجهی بر رفتار خرید آنلاین دارد. برای تحقیقات آتی، نمونه ها از بزرگسالان کار کننده و دیگر متغیرها که مربوط به خرید آنلاین بوند مشمول تحقیق شدند تا انحراف نمونه گیری به حداقل برسد.
کلید واژه ها: هنجار عینی | مفید بودن درک شده | قصد خرید | رفتار خرید آنلاین | دانشگاه
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