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Signal detection as the first line of defence in tourism crisis management
تشخیص سیگنال به عنوان اولین خط دفاع در مدیریت بحران گردشگری-2013 The vulnerability of the tourism industry to a range of crises has attracted many scholars to investigate
the crisis strategies and practices employed by destinations and tourism organizations mainly with
regards to crisis preparedness, containment and damage limitation, crisis recovery and subsequent
learning. One over-looked area has been that of crisis signal detection. This paper proposes a three-stage
conceptual framework for crisis signal detection consisting of signal scanning, capture and transmission
to the crisis response centre. With this framework as a basis, 16 corporate level executives of interna
tional tourism organizations were interviewed in order to explore the significance of signal detection in
their crisis management practice and the challenges faced in each of these three stages. The findings offer
insights into the design of crisis management mechanisms and open areas for further research.
Keywords: Crisis management | Crisis signals | Signal detection | Critical incident technique | Environmental scanning |
مقاله انگلیسی |